Field Service Management

by   |    |   1 minute  |  in IFS Radio Network, Service Management   |  tagged

What Tom Devroy has to say about these three Field Service Management trends…

This field service management post is courtesy of our Vice President of Sales, Tom Devroy:
In this podcast hear Tom discuss 3 main trends that are affecting field service management operations. Three trends driving the industry include:

  • Mobility
  • Scheduling Optimization
  • Software-as-a-Service

Mobility

Due to pervasive and rapidly advancing consumer technology, managers and field technicians themselves expect to be able to interact with field service management software they use to manage their business using mobile devices, including smartphones.

Scheduling Optimization

Working seamlessly with mobile solutions, an optimization tool takes a field service schedule developed by field service management software, optimizes it based on numerous factors that are much too complex for a human scheduler to calculate, and then send it back to the field service management application.

SAAS

SaaS is a buzzword in the software industry for a number of reasons. In some cases, software can be more easily provisioned – for technical and organizational reasons – in this fashion. SaaS, in the formal sense, is more than buying software that is hosted on someone else’s servers. It means that, instead of buying a perpetual license to use the software, you are renting it.

To hear more of what Tom Devroy has to say about these three trends please listen to the podcast below or visit our Field Service Management page.

Issues playing the podcast? Download the podcast here.

Leave a Reply