Tom Bowe, IFS’ global industry director for field service management, is a huge fan of the Green Bay Packers.
Most anyone in the state of Wisconsin will likely claim to be a fan on some level, but Tom seems to me to be pretty serious about it.
As a fellow Wisconsinite, I, too, was crushed when the Green Bay Packers were denied another trip to the Superbowl by a last-minute comeback by the Seattle Seahawks. This was, to quote Hunter S. Thompson in Where the Buffalo Roam, “a cruel and bitter defeat and one I probably won’t forget” — mainly because I had already written a draft of this post assuming a Packers victory and therefore lost about 14 minutes of work.
But given Bowe’s comments in our most recent podcast about the honor of just making it into the playoffs, he may wind up feeling okay about this season. Specifically, Bowe drew a comparison between the Packer’s playoff berth and IFS’ position in the Gartner Magic Quadrant for Field Service Management. IFS has long had a strong position in service management, and in fact got its start as a service management software provider to the power generation industry. Recent investments in field service and mobility like the acquisition of Metrix and 360 Scheduling — along with the stellar user satisfaction scores IFS has long been known for across all industries — have helped the company into the leader’s quadrant. Bowe’s Packers Playoff/Gartner comparison is certainly a good one.
But there is no parallel on one critical point. The Green Bay Packers are the smallest team from the smallest market in the NFL. They are the only team owned by a municipality, and funded in part by symbolic stock shares to fans. In the field service management space, on the other hand, IFS is one of the largest and most successful software companies selling field service management software as a best-of-breed solution. This brings a level of maturity, stability and resources that is fairly unique, combined with a functional focus and agility uncharacteristic of either smaller venture capital-funded companies or mega-suite vendors.
It is true that not all of IFS’ revenue comes from field service management, but this broader functional profile — spanning enterprise resource planning (ERP) software and enterprise asset management (EAM) software — also means IFS can address more diverse enterprise software needs for customers than many of our competitors.
Stream the podcast for Tom’s full comments. And check out separate podcast coverage of improvements to the IFS Mobile Work order app. Just because we are in the Leader’s Quadrant does not mean we’re resting on our laurels! And with the Green Bay Packers and IFS … next year holds the promise of another playoff berth!