Enterprise operational intelligence for service providers

by   |    |   2 minutes  |  in Business Agility, Business Technology, Digital Transformation, Service Management, Strategy   |  tagged , , , , , , , ,

Service providers can use IFS EOI to manage large outsourcing contracts for tasks such as highway roadside assistance, managing drivers licensing offices and many other such contracts.

What is IFS EOI?

This webcast will look at why IFS Enterprise Operational Intelligence™ (EOI) is on the forefront of our maturity model for business analytics. Learn why IFS EOI is more than the sum of its component parts which include: Enterprise Architecture, Work Flow Management, Master Data Management and much more. IFS EOI will take your data and create a meaningful, single picture of the truth.

The implementation process

Learn about common problems that most companies face and how IFS EOI can be used to address these. The Map, Monitor, Manage three step approach to coming to a business operating model will be explained in detail. We will discuss how functional and hierarchical barriers are overcome to create efficient processes and provide a management structure around topics such as financial objectives, customer and stakeholder satisfaction and risk and compliance.

IFS EOI for service providers

Service providers must ensure on-time performance of mission-critical tasks while optimizing remotely-deployed workforces and their logistics chains. IFS EOI has been used by service providers to manage large outsourcing contracts for tasks such as highway roadside assistance, managing drivers licensing offices and many other such contracts. Margins on these types of contracts are low and special care is required to avoid service level agreement (SLA) penalties eating up profit margins. This means a proactive and responsive management application is needed. Notable IFS EOI implementation areas are outsourcing, resource optimization and related to this, contract and SLA management.

Watch the webcast to hear the full story:

EOI Webcast for Service Providers

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