Service Employee

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A few moments ago, a press release was issued announcing that IFS has acquired WorkWave. This is the biggest acquisition IFS has ever made and it demonstrates our commitment and appetite to grow in the service market.

The news comes on the same day that Gartner has published its 2017 Magic Quadrant for Field Service Management, where IFS has improved its “Leader” position on both the “Completeness of Vision” and “Ability to Execute” axis. In fact, IFS is now the highest positioned field service management (FSM) provider on the “Ability to Execute” axis, which we believe is a testament to our solution breadth and depth, industry expertise and proven delivery capabilities.

Firstly, here’s some background on IFS’s acquisition of WorkWave:

WorkWave is a leading provider of highly scalable, cloud-based Software-as-a-Service (SaaS) solutions for the Field Service and Last Mile Delivery and Logistics industries.

Like IFS, WorkWave is focused on service centric industries, but it targets a very different segment of the market. WorkWave primarily serves small and medium-sized (SMB) service businesses, with specific vertical focus on pest control, lawn and landscape, cleaning and janitorial, heating/ventilation/AC, plumbing and electrical and transportation.

This is a big milestone for IFS as we now have the most complete, connected service management solutions for every size of service-intensive business.

Want to know more about IFS’s position as a “Leader” in the 2017 Gartner Magic Quadrant (MQ) for Field Service Management?

Download the report for yourself here.

This is the fourth year in a row that IFS has been classified as a “Leader,” but this year we are positioned highest on the “Ability to Execute” axis. We’re very proud of the fact that we do what we say we’re going to do. We believe this matters to our customers, prospects and partners.

We believe this recognition says that IFS Field Service Management is not only on the right path, but we’re doing right by our customers too.

What matters most to us is our customers, both current and future. Our commitment is, first and foremost, to these stakeholders, reinforcing that they have entered into a partnership that will continue to deliver results and support their future service transformation goals.

Don’t believe me? Well, don’t take my word for it. I encourage you to read the customer reviews on IFS Field Service Management via the Gartner Peer Insights portal. Don’t forget to check out the latest Gartner FSM Magic Quadrant!

Gartner Magic Quadrant for Field Service Management, Jim Robinson, Michael Maoz, Jason Wong, 27 September 2017.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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