Auto Windscreens

by   |    |   3 minutes  |  in Business Agility, Service Management

Having been in the field service software industry for several years now, it is my passion helping field service organizations achieve service excellence. In July, I had the pleasure of visiting Auto Windscreens, one of our field service management customer’s headquarters, to see that for myself. Auto Windscreens is a leading automotive glass company based…

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ESM-Feature.jpg

by   |    |   5 minutes  |  in Applications 9, Business Technology, Creativity & Innovation, Events, Service Management

Today, at IFS’s World Conference in Boston, IFS announced significant product enhancements to its entire suite of enterprise service management solutions. With more than 250 service-focused attendees participating in the event, this announcement supports the overarching themes of agility and adaptability to change that encompass all of IFS’s offerings. IFS Enterprise Service Management provides optimized…

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IFS World Conference 2015

by   |    |   2 minutes  |  in Events, Service Management

Something big is brewing in Boston… and it’s not another Tea Party. This week IFS is hosting its annual World Conference in this lovely, historical city; an event that attracts some of the biggest and most successful organizations from all over the world to one place to learn more about the agile software that they operate…

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Gartner

by   |    |   4 minutes  |  in Service Management

Gartner has just released its latest Magic Quadrant for Field Service Management, and we’re thrilled to be identified as a ‘leader.’ All the investment – as well as blood, sweat and tears – to offer our customers what we believe is the best Enterprise Service Management solution in the market has been recognized in one…

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Santa ERP

by   |    |   3 minutes  |  in Uncategorized

IFS calculates Santa’s sleigh travels at 25 times the speed of sound to deliver 120 million presents worldwide Every year Father Christmas sets off from his HQ in Lapland tasked with delivering presents to children the world over. As Santa is receiving more orders than ever before and client expectations are continually rising, IFS thought…

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thank you pic

by   |    |   2 minutes  |  in Service Management

It’s that time of year again, with the holiday season fast approaching.  It’s a good time to reflect and think about what we are thankful for.  In Chicago, a wonderful organization called the Chicago Thanksgiving Basket Brigade builds and hand delivers Thanksgiving baskets with food essentials for Turkey Day to families in need around the Chicago…

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kpis

by   |    |   3 minutes  |  in Research, Service Management

Metrics. We are all familiar with theories that people buy into, because they are compelling, believable, and supported with hard facts.  But then, people often struggle to apply the theory into their business lives.  This essentially sums up the view on performance metrics. GE Capital states: “The best metrics are those that communicate to senior…

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M2m

by   |    |   4 minutes  |  in Business Technology, Service Management

Machine-to-machine (M2M) has been around for years, but you might not know that considering the buzz it is getting today. Perhaps this is because M2M – fueled by the Internet of Things – is experiencing a massive increase in the worldwide connectivity of devices. It is estimated that anywhere between 20 billion and 50 billion…

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BENDING TO THE WILL OF FIELD SERVICE MANAGEMENT

by   |    |   5 minutes  |  in Service Management, Strategy

In my time studying field service organizations, one thing has become very clear: no two organizations are alike. I read an astonishing fact in an infographic published recently by Field Service News: 21% of service organizations admitted to having to fit the way they work around their software. Forgive my level of shock, but this…

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Reverse Logistics

by   |    |   3 minutes  |  in Service Management

Reverse logistics is a hidden gem for organizations looking for the best ways to cut costs while improving the customer experience. The field service process is full of intricate components and supply chains that make up a service lifecycle and at the end, hopefully, a satisfied customer. But just as first-time-fix doesn’t get nearly the attention…

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