Five constraining factors construction companies must fix

by   |    |   5 minutes  |  in Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Strategy

In our experience – reinforced by a recent construction industry roundtable discussion – there are five factors constraining Australian and New Zealand construction businesses in their performance and ability to innovate. Poor performance in any of these areas – visibility of project performance, the ability to collect data on-site, double handling of information, delayed project…

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Is your field service management software the weak link?

by   |    |   5 minutes  |  in Business Technology, Digital Transformation, Mobility, Service Management, Strategy

A chain is only as strong as its weakest link, and if your business aspires to grow, then your software solutions need to enable, not constrain. Service-based businesses succeed and fail based on how they manage complexity in the face of increased competition. Best-in-class service organisations today are not only responding quickly to market demands,…

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Using facilities management technology to meet rising service demands

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management

Satisfaction and success can be ever-moving targets. Once a milestone is reached, in business or personal endeavours, we set new goals, new expectations and new benchmarks. In competitive markets, excellent service quickly becomes the new normal. Unlike years gone by, business customers are more educated, savvy and empowered in the buying process. They are spoilt…

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workforce management software

by   |    |   4 minutes  |  in Business Technology, Mobility, Service Management, Strategy

Technology is a great enabler for growing businesses. It helps break down barriers, which allow companies to compete on levels that traditionally were much harder to penetrate due to their competitor’s strong held points of differentiation. However, while technology opens the door for your business to become more competitive, it also does the same for…

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preventative maintenance software

by   |    |   5 minutes  |  in Business Agility, Business Technology, Digital Transformation, Mobility, Service Management

Every business and industry love using abbreviations and acronyms. Some are more memorable than others are, and there is one I was told early in my career that has stuck with me: the five Ps. The 5 Ps: Proper Preparation Prevents Poor Performance Writing these words instantly takes me back to a time when management…

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Key benefits from choosing the right service management software

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management, Strategy, Supply Chain

Let’s face it, in 2017 and beyond, if you are relying on whiteboards, spreadsheets and hand-written notes to drive your service operations, then you are going to have an uphill battle on your hands. In my line of work, I regularly speak with service organisations across a range of industries as we aim to learn…

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