by   |    |   3 minutes  |  in Events, Service Management

The 2013 IFS World Conference was a fantastic event, during which a number of future trends and challenges for service providers were discussed at length.¬† Here are my thoughts on three sessions I found particularly fascinating. The Perfect Storm of Change & the Internet of Things One of the conference themes (as relayed in this…

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by   |    |   3 minutes  |  in Service Management

Managers and executives engaged in field service or maintenance often talk about how customers are becoming more demanding. But how often do we step back and look at what those customers really want? A couple of weeks ago, I spent time with a company that operates major facilities, discussing the proportion of service and repair…

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