Field Service Management

by   |    |   1 minute  |  in IFS Radio Network, Service Management

What Tom Devroy has to say about these three Field Service Management trends… This field service management post is courtesy of our Vice President of Sales, Tom Devroy: In this podcast hear Tom discuss 3 main trends that are affecting field service management operations. Three trends driving the industry include: Mobility Scheduling Optimization Software-as-a-Service Mobility…

Read more

reverse logistics barcode

by   |    |   1 minute  |  in IFS Radio Network, Service Management

This reverse logistics podcast is courtesy of Senior Vice President, Larry Laux: Reverse logistics gets its name in relation to forward logistics. As a business sells products, they can have the products moved from a warehouse directly to the consumer or to distributors. Reverse logistics, as the name implies, is exactly the opposite. Part of…

Read more

by   |    |   2 minutes  |  in Events, Service Management

This field service management post is on behalf of Regional Sales Reps, Michael Cox: Michael recently attended the Commercial Food Equipment Service Association (CFESA) and North American Association of Food Equipment Manufacturers Association (NAFEM) trade shows in Orlando, FL. Here are his thoughts on how field service management software fits in with these shows… What…

Read more

Mobility

by   |    |   1 minute  |  in Mobility, Service Management

Field service organizations face more challenges in 2011 than ever before in balancing customer demand for faster resolution times and rising operational costs. As a service leader, you need clear, actionable advice on how to make your mobile workforce more efficient in getting the right technician to the right place at the right time with…

Read more

by   |    |   1 minute  |  in Service Management

This blog post is brought to by Vice President Research and Development, Tom Bowe… I recently finished a large-scale IFS Field Service Management implementation in the UK and have been asked multiple times how I was able to successfully manage this complex, demanding project without having a heart attack. Here’s a look at the high-level process I…

Read more

by   |    |   1 minute  |  in Service Management

Recent studies by the Aberdeen Group show that service is more important than ever. 69% of service leaders have increased confidence in the direction of their business and 90% are forecasting growth within the next 12 months. Economic turmoil has, in fact, raised the importance of service as organizations look for their service businesses to…

Read more

by   |    |   2 minutes  |  in Service Management

This field service management blog post is brought to you by Vice President of Research and Development, Tom Bowe. Most service companies track inventory in the field to some degree and most can report cost variances and usage trends each month. Occasionally I run across service businesses that expense all of their field inventory, but…

Read more

by   |    |   3 minutes  |  in Service Management

I spent an hour today with the IFS person in charge of Quality Assurance in our products. It was a most pleasant, and interesting, conversation. I’ll share some of it with you. One of the basic points of understanding is: all software has bugs. Ours, Microsoft’s, SAP’s, the video game you picked up for your…

Read more