by   |    |   5 minutes  |  in Research, Service Management

Today, most enterprise software runs on servers at a business’ premises. Of course a growing percentage of solutions like customer relationship management (CRM) or even enterprise resource planning (ERP) applications are delivered from the cloud. Sometimes they are even sold not through a perpetual license, but as as a subscription service or from the cloud.

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by   |    |   4 minutes  |  in Asset Intensive, Business Technology, Service Management

For a couple of years Near Field Communications (NFC) has been pushed by Google and others as the next big thing for smartphones. There has been a lot said about the merits of consumer applications for NFC, including digital wallets and replacing some of Bluetooth. But what about applications in business—what role could NFC play there? Here at IFS we’ve been looking into just that.

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by   |    |   5 minutes  |  in Asset Intensive, Research

How do you access enterprise software from mobile devices while doing maintenance work and other asset management activities?

It’s a question we recently asked executives at industrial companies with more than $50 million in annual revenue and have some involvement with enterprise software selection. We heard some surprising answers…

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by   |    |   2 minutes  |  in Aviation & Defense, Supply Chain

In a recent study from Bloomberg Businessweek Research Services, 73 percent of decision-makers said that supply chain visibility that optimizes real-time data was becoming increasingly important. Put this together with another piece I read on five questions which CEOs should ask about their supply chain, and decision makers agree that…

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by   |    |   2 minutes  |  in Service Management

No… and yes. After-market customer service is a critical component of long-term commercial and business success. And today more than two-thirds of employees work in the service sector. But, yes lots of time is wasted in the inefficient delivery of service. Let me explain.

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