Car wiper

by   |    |   2 minutes  |  in Business Technology

In software a good user experience requires excellent usability. On top of that it also needs an appealing visual design, high quality, good performance. But most importantly it needs “it”. The “it” that creates the “must have” and “love to use” desires.

And therein lays the problem. What really is “it”? How could we describe what we are looking for?

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Good

by   |    |   2 minutes  |  in Creativity & Innovation

Great innovations doesn’t necessarily translate into large investments. More importantly is a clever design that exactly solves a certain problem. That’s why the creativity process needs knowledge and inspiration from your customers and stakeholders. The problem however is to get the information from the customer of exactly how they work and what their challenges are. You normally don’t get such information in a conference room with a Danish pastry and a cup of coffee. You have to look elsewhere.

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Windows 8 Metro Start Screen

by   |    |   4 minutes  |  in IFS Labs

In Los Angeles, using one of the bigger venues available for these kind of events, some 5,000 developers were gathered on Tuesday Sep 13, 2011, for a full day of keynotes from VP’s and Senior VP’s from the Microsoft development departments, showing the latest version of the Windows operating system; Windows 8.

It is clear from the start that Microsoft has a lot riding on this.

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Business

by   |    |   2 minutes  |  in Creativity & Innovation

Creative performances results in more innovation – and innovation increases a company’s competitiveness long term. Ask yourself – will I or my company be more creative in the future than we are today, and if so, how will it happen? Researchers have identified four dimensions as the distinguishing signs of creativity, to understand the intrinsic qualities of creative performances.

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Carousel

by   |    |   3 minutes  |  in Business Technology

A couple of weeks ago I was moderating a lunch time discussion called “The cloud – myths and realities”. Invited key speakers were Graham Taylor who is the CEO of OpenForum Europe, and Mikael Bäck who is responsible for strategy and portfolio management for Ericsson’s fixed and mobile networks. Unlike cloud talk of late this discussion was refreshingly free from over-hyping, striking more of a “swings and roundabouts” tone.

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Mobility

by   |    |   1 minute  |  in Mobility, Service Management

Field service organizations face more challenges in 2011 than ever before in balancing customer demand for faster resolution times and rising operational costs. As a service leader, you need clear, actionable advice on how to make your mobile workforce more efficient in getting the right technician to the right place at the right time with…

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iStock_000008352989XSmall

by   |    |   1 minute  |  in Service Management

This blog post is brought to by Vice President Research and Development, Tom Bowe… I recently finished a large-scale IFS Field Service Management implementation in the UK and have been asked multiple times how I was able to successfully manage this complex, demanding project without having a heart attack. Here’s a look at the high-level process I…

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Young friendly female helpdesk operator

by   |    |   1 minute  |  in Service Management

Recent studies by the Aberdeen Group show that service is more important than ever. 69% of service leaders have increased confidence in the direction of their business and 90% are forecasting growth within the next 12 months. Economic turmoil has, in fact, raised the importance of service as organizations look for their service businesses to…

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Business

by   |    |   2 minutes  |  in Service Management

This field service management blog post is brought to you by Vice President of Research and Development, Tom Bowe. Most service companies track inventory in the field to some degree and most can report cost variances and usage trends each month. Occasionally I run across service businesses that expense all of their field inventory, but…

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Quality

by   |    |   3 minutes  |  in Service Management

I spent an hour today with the IFS person in charge of Quality Assurance in our products. It was a most pleasant, and interesting, conversation. I’ll share some of it with you. One of the basic points of understanding is: all software has bugs. Ours, Microsoft’s, SAP’s, the video game you picked up for your…

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