Advanced Analytics for the Service Industry

by   |    |   5 minutes  |  in Business Technology, Digital Transformation, Research, Service Management, Strategy

When used in the right way, data collection and analytics can optimize operations and enhance service delivery to deliver a clear competitive edge. It isn’t a new revelation that being a data-driven organization can mean the difference between owning market share and being a laggard. But for service organizations globally, this resonates at an even…

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Omni-channel: A question of “How?”

by   |    |   3 minutes  |  in Business Technology, Retail, Strategy

For retailers, being able to deliver, and keep delivering, is at the heart of omni-channel success. But delivering has never been more complex. Getting the right products to the right person at the right time means planning and integrating complex, multiple, often global functions and channels – all in real time. All omni-channel experiences make…

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Advanced analytics and digital transformation – is this a game changer for the construction and infrastructure industry?

by   |    |   3 minutes  |  in Construction and Contracting, Digital Transformation, Research, Strategy

87% of enterprises believed that big data/analytics will change the competitive landscape of their industries within three years. The data-driven, digital asset lifecycle is causing huge disruption for organizations in the construction and contracting industry. I predict that the companies that adopt these new technologies will be the winners of the future. Ignoring these trends…

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Asset Management

by   |    |   3 minutes  |  in Asset Intensive, Business Technology, Strategy

Back in October at IFS World Conference 2016, some delegates from William Grant & Sons explained their asset management journey from a primarily reactive maintenance situation to a far more proactive mindset. AMIS is the Asset Management Information Service they used to assess their performance. Today, that journey has obviously not stopped and the company…

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eMobility as compared to international standards

by   |    |   2 minutes  |  in Automotive, Business Technology, Creativity & Innovation, Events

eMobility will be a hot topic for many years in all regions of the world, and OEMs and suppliers must be prepared for the future. After the eMobility Summit 2016 in Berlin, the Center of Automotive Management (CAM) analyzed the turnover of e-cars. Especially important is that, up to September 2016, the markets show a mixed picture. Worldwide…

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5 Key trends in analytics

by   |    |   2 minutes  |  in Aerospace & Defense, Asset Intensive, Automotive, Business Technology, Construction and Contracting, Digital Transformation, Energy and Utilities, Engineering and Infrastructure, Manufacturing, Oil & Gas, Process Manufacturing, Retail, Service Management, Strategy, Supply Chain

Microsoft, IFS and IDC provide expert advice on how to make the most of big data and analytics today—and tomorrow. WEBINAR: 5 KEY TRENDS IN ANALYTICS Tuesday, November 29, 2016 3 PM London / 10 AM New York Microsoft, IFS and IDC provide new information and insight on big data and analytics. REGISTER NOW >…

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Highlights from IFS World Conference 2016

by   |    |   2 minutes  |  in Events, Retail

Over 1,200 people from 50 countries joined us in Gothenburg, Sweden for IFS World Conference 2016. After yet another successful IFS World Conference event (attended by over 1,200 people who joined us in Gothenburg from 50 countries to listen to over 160 speakers including Bob Parker from IDC, Ben Salama from Accenture and Micael Dahlén,…

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IFS is a Leader in the Magic Quadrant for Field Service Management

by   |    |   4 minutes  |  in Service Management

IFS focuses on helping organizations deliver service excellence. Gartner Report: 2016 Magic Quadrant for Field Service Management IFS is proud to be named a Leader in field service management. Access report > It is 2016. Driverless cars and drones are no longer a figment of someone’s imagination, and as these emerging technologies change the landscape and…

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field service management

by   |    |   3 minutes  |  in Business Technology, Service Management

The survival and growth of a service organization are dependent upon its customer-focus and the right field service management software. You know the age old saying, behind every great man is a great woman? The phrase itself is controversial, but it can be applied to field service if you think of it in the right…

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Strategic HR

by   |    |   3 minutes  |  in Business Technology, Creativity & Innovation, Finance, Strategy

The responsible creation of long-term value in business is the cornerstone of a successful business leader. With the quickening pace of technological advancement, you may be forgiven for thinking that value can be added just by purchasing the right tech. Yet, it is, and will always be the skill and will of human capital who…

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