| | Estimated reading time: 3 minutes | Business Agility, Customer Engagement, Service, Transform Your Business
The Self-Service Imperative
Sarah 7004_blog

With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a…

Read More
| | Estimated reading time: 4 minutes | Service Management
CRM et FSM pour une vue client à 360°
Touchscreen

La gestion des services sur le terrain (Field Service Management ou FSM) et la gestion de la relation client (Customer…

Read More
| | Estimated reading time: 3 minutes | Creativity & Innovation, Service
Can an AI chatbot deliver great customer service?
AI Header

Customer service is a people-focused business, and according to the Harvard Business Review, there are elements of service that are…

Read More
| | Estimated reading time: 3 minutes | Service
CRM + FSM = A 360 Degree View of the Customer
Touchscreen

CRM and FSM must work together. Why? Because together they give your business a 360 Degree view of your customer…

Read More
| | Estimated reading time: 7 minutes | Creativity & Innovation, Events, Mobility, Service
IFS: Accelerating growth in the long-term
Accelerating Growth in the Long Term

The 2018 World Conference is all but done – but we’re finishing on a growth mindset. Learn how IFS can support your business growth, how WorkWave can bring the IFS ethos to smaller companies, and how Kyocera is making the journey to servitization.

Read More
| | Estimated reading time: 5 minutes | Business Technology, Creativity & Innovation, Events, IFS Labs, Transform Your Business
Chatting with IFS Applications is as easy as chatting with friends
Chatting with IFS Applications is as easy as chatting with friends - IFS Aurena

What if you’re ill, laying on the couch with a high fever, really not feeling well with a bucket next…

Read More
| | Estimated reading time: 7 minutes | Business Technology, Service, Supply Chain
Is your asset management software up to scratch?
field service management

Do you remember the moment you got your first mobile phone? A piece of technology that was going to change…

Read More
| | Estimated reading time: 3 minutes | Business Agility, Business Technology, Manufacturing, Supply Chain
Reducing time-intensive tasks & costs is always a good thing — a Beijer Electronic’s success story

No matter the industry, company, or country, reducing time-intensive tasks and costs is always a good thing. Often times in…

Read More
| | Estimated reading time: 2 minutes | Business Agility, Business Technology, Creativity & Innovation
Seamlessly integrated CRM and ERP solutions can make your life easier

You get the greatest value if your CRM-ware combines the flexibility of sales and marketing software with the structure and…

Read More
| | Estimated reading time: 1 minute | IFS News
IFS präsentiert IFS Applications 9

Auf seiner IFS World Conference in Boston hat IFS die neue Version der Business Software IFS Application 9 vorgestellt

Read More