Leveraging digital transformation to improve customer service

by   |    |   4 minutes  |  in Business Technology, Creativity & Innovation, Digital Transformation, Research, Service Management, Strategy

Can service organizations leverage digital transformation to improve customer service and exceed expectations? Servitization. Uberization. Driverless cars. Drones. Digital transformation appears to be both a blessing and curse to the field service industry. The downside to digital revolution? Customer expectation rises as new technology makes a consumer’s life easier. But fundamentally, a service organization strives…

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Internet of Things (IoT)

by   |    |   3 minutes  |  in Asset Intensive, Business Technology, Creativity & Innovation, Digital Transformation, Manufacturing, Research, Service Management, Supply Chain

According to a primary research study of 200 IoT decision makers with industrial companies, about 85 percent of them collect data from sensors on their equipment or equipment they install at customer sites. Industrial companies may be further along with the Internet of Things (IoT) than most other companies because they have, since the 1970s,…

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Expert advice on how oil and gas companies can increase efficiency

by   |    |   3 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, Oil & Gas, Research, Strategy

In the oil and gas industry, efficiency has, and always will be at the forefront of what asset owners and operators focus on. However, this always has to be done in a way that does not increase risk, which based on events over the past few years has not always been the case. One of…

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Revolutionizing the commercial aviation industry is possible

by   |    |   3 minutes  |  in Aviation & Defense, Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, Research, Strategy

How increasing your digital footprint will help your organization take flight. Every innovative and successful business around the globe focuses on harnessing potential and maximizing efficiencies for sustainable differentiation and business growth. In the competitive and complex world of commercial aviation, this is the priority, along with safety, compliance and customer satisfaction. But can your…

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How businesses truly feel about digital change & transformation

by   |    |   2 minutes  |  in Automotive, Aviation & Defense, Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Engineering and Infrastructure, Manufacturing, Mobility, Oil & Gas, Research, Service Management, Strategy

Digital transformation can mean different things to different people, making it difficult to know when you have achieved it. However, the answer to this conundrum is that you will never achieve it since it’s constantly evolving. To see what companies are thinking about today in regards to digital transformation and how it is currently being…

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Gartner’s Market Guide for Enterprise Business Process Analysis

by   |    |   3 minutes  |  in Business Technology, Digital Transformation, Research, Strategy

Why EBPA is a new way to visualize and manage the business in an age characterized by rapid change, including digital transformation. Enterprise business process analysis (EBPA) is more than just another new enterprise software acronym. It is a new way to visualize and manage the business in an age characterized by rapid change, including…

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How to navigate the digital journey in the oil rig industry

by   |    |   4 minutes  |  in Asset Intensive, Business Technology, Creativity & Innovation, Digital Transformation, Events, Mobility, Oil & Gas, Strategy

Getting your business to an automated efficient state of operating its assets while maintaining safe and reliable operations is possible. The oil rig industry agrees that they are not in the forefront of the digital age, as per discussions at the drilling conference in Stavanger last week (Rigg og Borekonferansen). Perhaps this is because the…

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Servitization in the commercial aviation and defense industry

by   |    |   5 minutes  |  in Aviation & Defense, Digital Transformation, Research, Strategy

How servitization has affected change in the industry and what’s next for businesses. Tim Baines of Aston Business School will tell you that Rolls-Royce was one of the first to do it, with their ingenious “Power by the Hour” program. But what exactly is “it” that they are doing? Probably best known as performance-based logistics…

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Servitization in construction

by   |    |   3 minutes  |  in Construction and Contracting, Digital Transformation, Strategy

Get your business strategy in place to maximize the profit potential of the servitization trend. Servitization is becoming a major trend in product-centric industries where suppliers of products are now moving from simply supplying products to providing services. You see this trend in many industries. Hire and rental contracts are increasing, as are ”power by…

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Why servitization is something your manufacturing business needs to consider

by   |    |   2 minutes  |  in Business Agility, Digital Transformation, Manufacturing, Process Manufacturing, Strategy

You may think that servitization will never apply to your business, but there’s a reason why it’s occurring across many different sub-segments. If you are a manufacturer, then you may have already heard the term “servitization” and ticked it off on your buzzword bingo sheet and moved on with your normal days’ work. If you…

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