Challenging Times Require a New Approach These days, it’s so hard to be successful in manufacturing. We’re living in a…
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What is digital transformation? Digital transformation is a buzzword that has been in circulation for quite some time now and…
Read MoreA Look Ahead: 5 Predictions for Field Service in 2023
It’s hard to believe that 2023 is upon us, but alas the end of another year has come! Maybe it…
Read MoreBusiness transformation consulting: Evergreen software and tailoring options
Ensuring an enterprise is running the latest version of software can mean the difference between market leadership and playing catch-up….
Read MoreIFS Predictions 2023: Telecom Industry
Markus Persson, Global Industry Director for Telecom at IFS, shares his insights for the sector through 2023 and beyond… PREDICTION…
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Rising customer expectations, shifting business models and disruptive competitors have made service a key component and differentiator for future success…
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No industry is immune from the famous ‘digital transformation’ buzzword, following a period of such intense social and business change….
Read MoreWhy a third of energy companies seek tighter integration and collaboration
New global research by IFS polling over 600 senior decision-makers at large energy companies reveals focused priorities for digital transformation…
Read MoreDoes “Digital Transformation Success Insurance” Exist?
A recent Customer Survey Software infographic from Gartner®1 has caught the attention of many leaders engaged in digital transformation. They…
Read MoreCloud-Native Mindset for Digital Transformation…
Just starting your digital transformation journey? Haven’t heard of Cloud Native? Cloud native capabilities increase your company’s innovation output and…
Read MoreVoice of the Customer: the foundation to business transformation success
12 months after the acquisition of award-winning feedback platform, Customerville, the IFS team take a step back to review how…
Read MoreThe CX Tidal Wave
How listening is essential to navigate the storm The pandemic compelled consumers to shift their expectations more rapidly and completely…
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