2016 MOBILE STAR AWARDS

by   |    |   2 minutes  |  in Business Technology, Service Management

The 15th annual Mobile Star Awards, which recognizes the best mobile products of the year, is hosted by MobileVillage, a market and solution development company dedicated to advancing mobile technology in a wide range of industries. Mobility is essential in every aspect of life, especially in the field service management (FSM) industry. That’s why IFS…

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Key benefits from choosing the right service management software

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management, Strategy, Supply Chain

Let’s face it, in 2017 and beyond, if you are relying on whiteboards, spreadsheets and hand-written notes to drive your service operations, then you are going to have an uphill battle on your hands. In my line of work, I regularly speak with service organisations across a range of industries as we aim to learn…

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3 ways the changing field service management landscape is powering servitization

by   |    |   4 minutes  |  in Business Technology, Research, Service Management

On the heels of being shortlisted for Field Service Management by Constellation Research, we explore how field service management has changed with growing demand and the rise of servitization. When I first started working in the field service management (FSM) space seven years ago, the industry landscape looked much different than it does today. Field…

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Advanced Analytics for the Service Industry

by   |    |   5 minutes  |  in Business Technology, Digital Transformation, Research, Service Management, Strategy

When used in the right way, data collection and analytics can optimize operations and enhance service delivery to deliver a clear competitive edge. It isn’t a new revelation that being a data-driven organization can mean the difference between owning market share and being a laggard. But for service organizations globally, this resonates at an even…

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SP blog image

by   |    |   2 minutes  |  in Creativity & Innovation, Digital Transformation, Service Management

More and more, service provider companies are figuring out how to digitize service and it will improve our lives in the not-so-distant future. When I go home after work, the last thing I want to do is get back on the computer (maybe I’m getting old). Regardless, things turned ugly last night. My daughter’s heated…

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Meeting

by   |    |   3 minutes  |  in Business Agility, Business Technology, Service Management

A surprising number of companies are replacing their service automation software (not IFS’s)  that they just selected last year! After hearing about the high number of implementation reboots around the world, I decided to collaborate with IFS marketing to produce a white paper on the subject of software selection for enterprise service management (ESM). My…

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ServiceProviders6

by   |    |   3 minutes  |  in Service Management

When do technological innovations go from being trends to just being parts of everyday life? Put slightly differently: When do they stop being “the next big thing” and are just perceived as “a big thing”? As I have argued before (most recently in Logistics Business IT Magazine), the Internet of Things (IoT) definitely belongs to…

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thank you pic

by   |    |   2 minutes  |  in Service Management

It’s that time of year again, with the holiday season fast approaching.  It’s a good time to reflect and think about what we are thankful for.  In Chicago, a wonderful organization called the Chicago Thanksgiving Basket Brigade builds and hand delivers Thanksgiving baskets with food essentials for Turkey Day to families in need around the Chicago…

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Reverse Logistics

by   |    |   3 minutes  |  in Service Management

Reverse logistics is a hidden gem for organizations looking for the best ways to cut costs while improving the customer experience. The field service process is full of intricate components and supply chains that make up a service lifecycle and at the end, hopefully, a satisfied customer. But just as first-time-fix doesn’t get nearly the attention…

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