Key benefits from choosing the right service management software

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management, Strategy, Supply Chain

Let’s face it, in 2017 and beyond, if you are relying on whiteboards, spreadsheets and hand-written notes to drive your service operations, then you are going to have an uphill battle on your hands. In my line of work, I regularly speak with service organisations across a range of industries as we aim to learn…

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3 ways the changing field service management landscape is powering servitization

by   |    |   4 minutes  |  in Business Technology, Research, Service Management

On the heels of being shortlisted for Field Service Management by Constellation Research, we explore how field service management has changed with growing demand and the rise of servitization. When I first started working in the field service management (FSM) space seven years ago, the industry landscape looked much different than it does today. Field…

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by   |    |   2 minutes  |  in Creativity & Innovation, Digital Transformation, Service Management

More and more, service provider companies are figuring out how to digitize service and it will improve our lives in the not-so-distant future. When I go home after work, the last thing I want to do is get back on the computer (maybe I’m getting old). Regardless, things turned ugly last night. My daughter’s heated…

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Meeting

by   |    |   3 minutes  |  in Business Agility, Business Technology, Service Management

A surprising number of companies are replacing their service automation software (not IFS’s)  that they just selected last year! After hearing about the high number of implementation reboots around the world, I decided to collaborate with IFS marketing to produce a white paper on the subject of software selection for enterprise service management (ESM). My…

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by   |    |   5 minutes  |  in Applications 9, Business Technology, Creativity & Innovation, Events, Service Management

Today, at IFS’s World Conference in Boston, IFS announced significant product enhancements to its entire suite of enterprise service management solutions. With more than 250 service-focused attendees participating in the event, this announcement supports the overarching themes of agility and adaptability to change that encompass all of IFS’s offerings. IFS Enterprise Service Management provides optimized…

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