Leveraging digital transformation to improve customer service

by   |    |   4 minutes  |  in Business Technology, Creativity & Innovation, Digital Transformation, Research, Service Management, Strategy

Can service organizations leverage digital transformation to improve customer service and exceed expectations? Servitization. Uberization. Driverless cars. Drones. Digital transformation appears to be both a blessing and curse to the field service industry. The downside to digital revolution? Customer expectation rises as new technology makes a consumer’s life easier. But fundamentally, a service organization strives…

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Set IoT free, automate your business

by   |    |   4 minutes  |  in Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Mobility, Strategy

Part three of a three-part blog series on enhancing the Internet of Things (IoT): Part one introduced the standard IoT concept, part two explained how to boost analytical and security effectiveness and this part details the boost in delivering efficiency using innovative technologies to automate actions. IoT and the RPA performance boost IoT systems still…

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Internet of Things (IoT)

by   |    |   3 minutes  |  in Asset Intensive, Business Technology, Creativity & Innovation, Digital Transformation, Manufacturing, Research, Service Management, Supply Chain

According to a primary research study of 200 IoT decision makers with industrial companies, about 85 percent of them collect data from sensors on their equipment or equipment they install at customer sites. Industrial companies may be further along with the Internet of Things (IoT) than most other companies because they have, since the 1970s,…

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Five constraining factors construction companies must fix

by   |    |   5 minutes  |  in Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Strategy

In our experience – reinforced by a recent construction industry roundtable discussion – there are five factors constraining Australian and New Zealand construction businesses in their performance and ability to innovate. Poor performance in any of these areas – visibility of project performance, the ability to collect data on-site, double handling of information, delayed project…

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How the manufacturing industry is using technology to increase efficiency

by   |    |   3 minutes  |  in Manufacturing

Manufacturers are looking to Smart Manufacturing (US term) and Industry 4.0 (European term) to embrace the benefits of digital technology. Smart Manufacturing/Industry 4.0 is now a common term that has been used over the past few years which covers all the latest digital technology that is now available to the manufacturing world. Therefore, as an…

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Expert advice on how oil and gas companies can increase efficiency

by   |    |   3 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, Oil & Gas, Research, Strategy

In the oil and gas industry, efficiency has, and always will be at the forefront of what asset owners and operators focus on. However, this always has to be done in a way that does not increase risk, which based on events over the past few years has not always been the case. One of…

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Is the construction industry addicted to MS Excel?

by   |    |   6 minutes  |  in Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Research, Strategy

You might assume that most companies are using modern, smart business systems to control complex projects, but the reality is, the primary business system used is Microsoft Excel. The construction industry design, build, operate and maintain some very impressive assets—bridges, airports, railway lines, buildings, hospitals, nuclear power plants, etc. However, most construction projects today are…

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Highlights from International Motor Show 2017

by   |    |   2 minutes  |  in Automotive, Events

Time for a review of the International Motor Show 2017 in Frankfurt, Germany. The cream of the crop of the scene has been on the FORUM stage and in the Speakers’ Corner during the International Motor Show 2017, IBM, Mobileye, McKinsey, Roland Berger, Continental, Kaspersky, NXP and World Economic Forum, to name a few, have…

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Benefits of IoT

by   |    |   3 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Strategy

Part two of a three-part blog series on boosting the Internet of Things (IoT): Part one introduced the standard IoT concept. Part two details the benefits of combining big data, artificial intelligence (AI) and Blockchain with IoT to widen its breadth of application and potential. IoT and quality data analytics We established in part one…

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Revolutionizing the commercial aviation industry is possible

by   |    |   3 minutes  |  in Aviation & Defense, Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, Research, Strategy

How increasing your digital footprint will help your organization take flight. Every innovative and successful business around the globe focuses on harnessing potential and maximizing efficiencies for sustainable differentiation and business growth. In the competitive and complex world of commercial aviation, this is the priority, along with safety, compliance and customer satisfaction. But can your…

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