I have been spending a lot of time with different companies in the wood industry over the past couple of…
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What does the future of the Wood Industry look like?
Can an AI chatbot deliver great customer service?
Customer service is a people-focused business, and according to the Harvard Business Review, there are elements of service that are…
Read MoreIFS Energy & Utilities events with customer value in focus
Energy events have given us the opportunity to present the IFS story a number of times already this year, with…
Read MoreCustomer Service Week: The IFS customer perspective
In recent years, the service industry has seen massive change with disruptive technology and higher customer expectations, but one thing…
Read MoreField Service Buzzwords: Bringing it together
In this series we’ve discussed the service buzzwords I believe deserve the most attention in 2018 and in my last…
Read MoreNo looking back: The automotive industry’s path to future innovation
The world’s leading trade show for transport, logistics and mobility, The International Automotive Fair (IAA) for Commercial Vehicles, kicked off…
Read MoreField Service Buzzwords: ‘Cloud’
Previously, we discussed the impact the Internet of Things can have on a service organization. Our final buzzword is key…
Read MoreBuilding New Foundations for Modernization in Construction
It’s an interesting time for the construction industry. Historically construction has had a reputation for moving slowly when it comes…
Read MoreField Service Buzzwords: ‘Internet of Things’
Previously, we discussed the importance of delivering seamless customer service throughout the entire service lifecycle. In this blog we’ll discuss…
Read MoreTalent spotting? It’s talent management that drives business excellence.
Talent management is more than just training and appraisals. To support business excellence your talent management systems and processes must…
Read MoreField Service Buzzwords: ‘Seamless’
In my last blog I explained the experience outcome economy using a cup of coffee as an example. In this…
Read MoreCRM + FSM = A 360 Degree View of the Customer
CRM and FSM must work together. Why? Because together they give your business a 360 Degree view of your customer…
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