field service technicians

by   |    |   4 minutes  |  in Service Management, Strategy

How field service technicians can increase customer satisfaction by providing customers with a voice. Don’t be the field engineer who hits the mute button on your customer. It’s easy to fall into today’s technology trap. The customer reports a symptom, assumes you know the resolution and that you’ll be able to walk right in and…

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2016 MOBILE STAR AWARDS

by   |    |   2 minutes  |  in Business Technology, Service Management

The 15th annual Mobile Star Awards, which recognizes the best mobile products of the year, is hosted by MobileVillage, a market and solution development company dedicated to advancing mobile technology in a wide range of industries. Mobility is essential in every aspect of life, especially in the field service management (FSM) industry. That’s why IFS…

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Key benefits from choosing the right service management software

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management, Strategy, Supply Chain

Let’s face it, in 2017 and beyond, if you are relying on whiteboards, spreadsheets and hand-written notes to drive your service operations, then you are going to have an uphill battle on your hands. In my line of work, I regularly speak with service organisations across a range of industries as we aim to learn…

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3 ways the changing field service management landscape is powering servitization

by   |    |   4 minutes  |  in Business Technology, Research, Service Management

On the heels of being shortlisted for Field Service Management by Constellation Research, we explore how field service management has changed with growing demand and the rise of servitization. When I first started working in the field service management (FSM) space seven years ago, the industry landscape looked much different than it does today. Field…

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Advanced Analytics for the Service Industry

by   |    |   5 minutes  |  in Business Technology, Digital Transformation, Research, Service Management, Strategy

When used in the right way, data collection and analytics can optimize operations and enhance service delivery to deliver a clear competitive edge. It isn’t a new revelation that being a data-driven organization can mean the difference between owning market share and being a laggard. But for service organizations globally, this resonates at an even…

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IFS is a Leader in the Magic Quadrant for Field Service Management

by   |    |   4 minutes  |  in Service Management

IFS focuses on helping organizations deliver service excellence. Gartner Report: 2016 Magic Quadrant for Field Service Management IFS is proud to be named a Leader in field service management. Access report > It is 2016. Driverless cars and drones are no longer a figment of someone’s imagination, and as these emerging technologies change the landscape and…

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field service management

by   |    |   3 minutes  |  in Business Technology, Service Management

The survival and growth of a service organization are dependent upon its customer-focus and the right field service management software. You know the age old saying, behind every great man is a great woman? The phrase itself is controversial, but it can be applied to field service if you think of it in the right…

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IFS IoT Business Connector

by   |    |   2 minutes  |  in Applications 9, Business Technology, Creativity & Innovation, Digital Transformation, IFS Labs, Service Management, Strategy

How the IFS IoT Business Connector brings together sensor data acquisition, analytics and business process automation. Internet of things – why now? Back in 2012, the Harvard Business Review[1] estimated that 2.5 exabytes of data was being created on a daily basis and, the retail chain Walmart was generating 2.5 petabytes of customer transaction data…

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