I’m sure by now that you’ve heard the news that Salesforce acquired Click Software for $1.35 billion. This seems to…
Read MoreService is in the Spotlight
IFS is Named a Leader for the Fourth Consecutive Time in Gartner’s Magic Quadrant for Field Service Management
Gartner has announced that, once again, IFS has been named in the Leaders’ section of the 2019 Magic Quadrant for…
Read MoreThe compelling business case that is driving IFS customers to the cloud
A previous blog post debunked some common myths surrounding migrating enterprise resources to the cloud. In this post, part of…
Read MoreIFS FSM 6: ensuring the quality of our new release!
We’re now just days away from the launch of our latest version of IFS Field Service Management, FSM 6. The…
Read MoreField service in focus: IFS and NEC bring FSM excellence to Japan
Field service management (FSM) is beginning to get a lot of attention and it’s easy to see why. Intelligently managing…
Read MoreCustomer Service Week: The IFS customer perspective
In recent years, the service industry has seen massive change with disruptive technology and higher customer expectations, but one thing…
Read MoreField Service Buzzwords: Bringing it together
In this series we’ve discussed the service buzzwords I believe deserve the most attention in 2018 and in my last…
Read MoreField Service Buzzwords: ‘Cloud’
Previously, we discussed the impact the Internet of Things can have on a service organization. Our final buzzword is key…
Read MoreField Service Buzzwords: ‘Internet of Things’
Previously, we discussed the importance of delivering seamless customer service throughout the entire service lifecycle. In this blog we’ll discuss…
Read MoreCRM + FSM = A 360 Degree View of the Customer
CRM and FSM must work together. Why? Because together they give your business a 360 Degree view of your customer…
Read MoreIFS Field Service Management upgrade best practices: Eickhoff customer story
Imagine trying to manage one-of-a-kind mining machinery miles underground, and wind turbine on hillsides or in the sea. Imagine an inventory of over 56 million parts. Well, IFS FSM managed it, and now Eickhoff are upgrading to FSM 5.7.
Read MoreThe rise of servitization and the industry’s “what’s next”
Live blog coverage from the IFS World Conference 2018 break-out session, “The rise of servitization and the industry’s ‘what’s next’.” Nowhere in…
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