Field service management software post-implementation

by   |    |   3 minutes  |  in Business Technology, Service Management

Study offers a peek behind the kimono of post-implementation reality. Nothing is ever as we think it’s going to be. Being an adult, getting married or earning that degree or promotion, we think all of these things will be transformational, and they are, but not as we had imagined or hoped. Implementing field service management…

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servitization of the field service industry

by   |    |   4 minutes  |  in Creativity & Innovation, Digital Transformation, Service Management, Strategy

The field service management landscape is changing and it’s powered by servitization. Enterprise organizations across multiple industries are embracing servitization as a natural next step in transformative business. With profit margins reducing and operating costs rising in our rapidly changing, technologically charged world, embracing new ways of doing business is a clear strategic move. Servitization…

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preventative maintenance software

by   |    |   5 minutes  |  in Business Agility, Business Technology, Digital Transformation, Mobility, Service Management

Every business and industry love using abbreviations and acronyms. Some are more memorable than others are, and there is one I was told early in my career that has stuck with me: the five Ps. The 5 Ps: Proper Preparation Prevents Poor Performance Writing these words instantly takes me back to a time when management…

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mobile applications for field service management

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management, Strategy

A mobile application that’s configured to your business needs may be exactly what your field technicians need so that they’re more productive. Let’s face it, your field technicians need to generate revenue. To generate revenue, you need to get the right technicians to a customer site as quickly as possible—and with the right parts necessary…

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field service technicians

by   |    |   4 minutes  |  in Service Management, Strategy

How field service technicians can increase customer satisfaction by providing customers with a voice. Don’t be the field engineer who hits the mute button on your customer. It’s easy to fall into today’s technology trap. The customer reports a symptom, assumes you know the resolution and that you’ll be able to walk right in and…

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Key benefits from choosing the right service management software

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management, Strategy, Supply Chain

Let’s face it, in 2017 and beyond, if you are relying on whiteboards, spreadsheets and hand-written notes to drive your service operations, then you are going to have an uphill battle on your hands. In my line of work, I regularly speak with service organisations across a range of industries as we aim to learn…

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3 ways the changing field service management landscape is powering servitization

by   |    |   4 minutes  |  in Business Technology, Research, Service Management

On the heels of being shortlisted for Field Service Management by Constellation Research, we explore how field service management has changed with growing demand and the rise of servitization. When I first started working in the field service management (FSM) space seven years ago, the industry landscape looked much different than it does today. Field…

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IFS is a Leader in the Magic Quadrant for Field Service Management

by   |    |   4 minutes  |  in Service Management

IFS focuses on helping organizations deliver service excellence. Gartner Report: 2016 Magic Quadrant for Field Service Management IFS is proud to be named a Leader in field service management. Access report > It is 2016. Driverless cars and drones are no longer a figment of someone’s imagination, and as these emerging technologies change the landscape and…

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field service management

by   |    |   3 minutes  |  in Business Technology, Service Management

The survival and growth of a service organization are dependent upon its customer-focus and the right field service management software. You know the age old saying, behind every great man is a great woman? The phrase itself is controversial, but it can be applied to field service if you think of it in the right…

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IFS IoT Business Connector

by   |    |   2 minutes  |  in Applications 9, Business Technology, Creativity & Innovation, Digital Transformation, IFS Labs, Service Management, Strategy

How the IFS IoT Business Connector brings together sensor data acquisition, analytics and business process automation. Internet of things – why now? Back in 2012, the Harvard Business Review[1] estimated that 2.5 exabytes of data was being created on a daily basis and, the retail chain Walmart was generating 2.5 petabytes of customer transaction data…

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