workforce management software

by   |    |   4 minutes  |  in Business Technology, Mobility, Service Management, Strategy

Technology is a great enabler for growing businesses. It helps break down barriers, which allow companies to compete on levels that traditionally were much harder to penetrate due to their competitor’s strong held points of differentiation. However, while technology opens the door for your business to become more competitive, it also does the same for…

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thank you pic

by   |    |   2 minutes  |  in Service Management

It’s that time of year again, with the holiday season fast approaching.  It’s a good time to reflect and think about what we are thankful for.  In Chicago, a wonderful organization called the Chicago Thanksgiving Basket Brigade builds and hand delivers Thanksgiving baskets with food essentials for Turkey Day to families in need around the Chicago…

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by   |    |   4 minutes  |  in Business Technology, Service Management

Machine-to-machine (M2M) has been around for years, but you might not know that considering the buzz it is getting today. Perhaps this is because M2M – fueled by the Internet of Things – is experiencing a massive increase in the worldwide connectivity of devices. It is estimated that anywhere between 20 billion and 50 billion…

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by   |    |   5 minutes  |  in Service Management, Strategy

In my time studying field service organizations, one thing has become very clear: no two organizations are alike. I read an astonishing fact in an infographic published recently by Field Service News: 21% of service organizations admitted to having to fit the way they work around their software. Forgive my level of shock, but this…

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