Enterprise operational intelligence for service providers

by   |    |   2 minutes  |  in Business Agility, Business Technology, Digital Transformation, Service Management, Strategy

Service providers can use IFS EOI to manage large outsourcing contracts for tasks such as highway roadside assistance, managing drivers licensing offices and many other such contracts. What is IFS EOI? This webcast will look at why IFS Enterprise Operational Intelligence™ (EOI) is on the forefront of our maturity model for business analytics. Learn why…

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Key benefits from choosing the right service management software

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management, Strategy, Supply Chain

Let’s face it, in 2017 and beyond, if you are relying on whiteboards, spreadsheets and hand-written notes to drive your service operations, then you are going to have an uphill battle on your hands. In my line of work, I regularly speak with service organisations across a range of industries as we aim to learn…

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by   |    |   6 minutes  |  in Asset Intensive, Business Agility, Business Technology, Finance, Oil & Gas, Research, Service Management, Strategy

In an industry where there are still few capital projects being initiated following the 2014 price collapse, and pressure on any new project to deliver cost effectiveness and to stay ahead of schedule, IT is continuing to be a key enabler for upstream oil and gas companies. The industry considers digitalization as the way for…

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3 ways the changing field service management landscape is powering servitization

by   |    |   4 minutes  |  in Business Technology, Research, Service Management

On the heels of being shortlisted for Field Service Management by Constellation Research, we explore how field service management has changed with growing demand and the rise of servitization. When I first started working in the field service management (FSM) space seven years ago, the industry landscape looked much different than it does today. Field…

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drone

by   |    |   2 minutes  |  in Applications 9, Business Technology, Creativity & Innovation, Digital Transformation, Energy and Utilities, Events, IFS Labs, Service Management

How IFS Labs connected an actual flying drone to IFS Applications. Digital transformation is a subject that is much spoken of these days. However, digital transformation is not just applying new technologies to do something different from before. It’s about doing what you do today but better. It’s about innovating in new products and services…

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SP podcast image

by   |    |   1 minute  |  in Business Technology, Creativity & Innovation, Digital Transformation, IFS Radio Network, Service Management

IFS Radio Network podcast: Service providers are undergoing digitization and here’s what’s next for the industry. Digital transformation as a whole is impacting every industry, every business, worldwide. Its impact on business includes new opportunities, new challenges and unbelievable benefits. For service providers, in particular, customers are benefiting as well. With each passing day, the…

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by   |    |   2 minutes  |  in Creativity & Innovation, Digital Transformation, Service Management

More and more, service provider companies are figuring out how to digitize service and it will improve our lives in the not-so-distant future. When I go home after work, the last thing I want to do is get back on the computer (maybe I’m getting old). Regardless, things turned ugly last night. My daughter’s heated…

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