field service technicians

by   |    |   1 minute  |  in IFS Radio Network, Research, Service Management

Recent studies by the Aberdeen Group show that service is more important than ever. 69% of service leaders have increased confidence in the direction of their business and 90% are forecasting growth within the next 12 months. Economic turmoil has, in fact, raised the importance of service as organizations look for their service businesses to…

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service parts management

by   |    |   2 minutes  |  in Business Technology, Service Management, Strategy

This field service management blog post is brought to you by IFS’s Vice President of Research and Development, Tom Bowe. Most service companies track inventory in the field to some degree and most can report cost variances and usage trends each month. Occasionally I run across service businesses that expense all of their field inventory,…

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Asset Management

by   |    |   3 minutes  |  in Mobility, Service Management

Ten years from now, will the equipment be contacting the engineers’ devices directly? In 1991 a national service manager with Du-Pont medical products approached us with a classic service problem. His service engineers were responsible for both break/fix service and for preventive maintenance service on their products. He was wrestling with this issue – if…

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by   |    |   1 minute  |  in Service Management

I’ve been around the service industry a long time, over 25 years. I have been able to see hundreds of service operations, servicing a wide, wide variety of products – blood analyzers, medical imaging equipment, overhead doors, coin counting machines, silicon wafer producing machines, copiers and many others. I am amazed and impressed at the…

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