service parts management

by   |    |   2 minutes  |  in Business Technology, Service Management, Strategy

This field service management blog post is brought to you by IFS’s Vice President of Research and Development, Tom Bowe. Most service companies track inventory in the field to some degree and most can report cost variances and usage trends each month. Occasionally I run across service businesses that expense all of their field inventory,…

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by   |    |   2 minutes  |  in Business Technology, Service Management

Having been in the business of providing software for service organizations for 25 years, I would say that all service organizations overlap business process for 50% to 70% of their activities. When the product doesn’t work, someone needs to do something: go there & fix it, or send the product back, or send a part…

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