Leveraging digital transformation to improve customer service

by   |    |   4 minutes  |  in Business Technology, Creativity & Innovation, Digital Transformation, Research, Service Management, Strategy

Can service organizations leverage digital transformation to improve customer service and exceed expectations? Servitization. Uberization. Driverless cars. Drones. Digital transformation appears to be both a blessing and curse to the field service industry. The downside to digital revolution? Customer expectation rises as new technology makes a consumer’s life easier. But fundamentally, a service organization strives…

Read more

Set IoT free, automate your business

by   |    |   4 minutes  |  in Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Mobility, Strategy

Part three of a three-part blog series on enhancing the Internet of Things (IoT): Part one introduced the standard IoT concept, part two explained how to boost analytical and security effectiveness and this part details the boost in delivering efficiency using innovative technologies to automate actions. IoT and the RPA performance boost IoT systems still…

Read more

Internet of Things (IoT)

by   |    |   3 minutes  |  in Asset Intensive, Business Technology, Creativity & Innovation, Digital Transformation, Manufacturing, Research, Service Management, Supply Chain

According to a primary research study of 200 IoT decision makers with industrial companies, about 85 percent of them collect data from sensors on their equipment or equipment they install at customer sites. Industrial companies may be further along with the Internet of Things (IoT) than most other companies because they have, since the 1970s,…

Read more

Five constraining factors construction companies must fix

by   |    |   5 minutes  |  in Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Strategy

In our experience – reinforced by a recent construction industry roundtable discussion – there are five factors constraining Australian and New Zealand construction businesses in their performance and ability to innovate. Poor performance in any of these areas – visibility of project performance, the ability to collect data on-site, double handling of information, delayed project…

Read more

Expert advice on how oil and gas companies can increase efficiency

by   |    |   3 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, Oil & Gas, Research, Strategy

In the oil and gas industry, efficiency has, and always will be at the forefront of what asset owners and operators focus on. However, this always has to be done in a way that does not increase risk, which based on events over the past few years has not always been the case. One of…

Read more

Is the construction industry addicted to MS Excel?

by   |    |   6 minutes  |  in Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Research, Strategy

You might assume that most companies are using modern, smart business systems to control complex projects, but the reality is, the primary business system used is Microsoft Excel. The construction industry design, build, operate and maintain some very impressive assets—bridges, airports, railway lines, buildings, hospitals, nuclear power plants, etc. However, most construction projects today are…

Read more

Revolutionizing the commercial aviation industry is possible

by   |    |   3 minutes  |  in Aviation & Defense, Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, Research, Strategy

How increasing your digital footprint will help your organization take flight. Every innovative and successful business around the globe focuses on harnessing potential and maximizing efficiencies for sustainable differentiation and business growth. In the competitive and complex world of commercial aviation, this is the priority, along with safety, compliance and customer satisfaction. But can your…

Read more

Service Employee

by   |    |   3 minutes  |  in Business Technology, Digital Transformation, Service Management, Strategy

A few moments ago, a press release was issued announcing that IFS has acquired WorkWave. This is the biggest acquisition IFS has ever made and it demonstrates our commitment and appetite to grow in the service market. The news comes on the same day that Gartner has published its 2017 Magic Quadrant for Field Service Management,…

Read more

How businesses truly feel about digital change & transformation

by   |    |   2 minutes  |  in Automotive, Aviation & Defense, Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Engineering and Infrastructure, Manufacturing, Mobility, Oil & Gas, Research, Service Management, Strategy

Digital transformation can mean different things to different people, making it difficult to know when you have achieved it. However, the answer to this conundrum is that you will never achieve it since it’s constantly evolving. To see what companies are thinking about today in regards to digital transformation and how it is currently being…

Read more

Gartner’s Market Guide for Enterprise Business Process Analysis

by   |    |   3 minutes  |  in Business Technology, Digital Transformation, Research, Strategy

Why EBPA is a new way to visualize and manage the business in an age characterized by rapid change, including digital transformation. Enterprise business process analysis (EBPA) is more than just another new enterprise software acronym. It is a new way to visualize and manage the business in an age characterized by rapid change, including…

Read more