Contact center agents

by   |    |   2 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, Mobility, Service Management, Strategy

Earlier today, a press release went live announcing IFS’s acquisitions of mplsystems Limited and Field Service Management Limited. These investments demonstrate not only that IFS is committed to the Service sector, but also that the company has a real appetite to further extend its leadership position in the market. But why did IFS acquire these…

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70 percent of industrial companies need enterprise mobility for digital transformation

by   |    |   3 minutes  |  in Asset Intensive, Automotive, Aviation & Defense, Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Energy and Utilities, Engineering and Infrastructure, Manufacturing, Mobility, Oil & Gas, Process Manufacturing, Service Management, Supply Chain

New study shows enterprise mobility is an essential step to harness the disruptive technologies in business. Business conditions are changing rapidly thanks to digital transformation, which is defined in this MIT Sloan Management Review article, “The Nine Elements of Digital Transformation,” as the use of technology to radically change the performance or reach of enterprises….

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How to navigate the digital journey in the oil rig industry

by   |    |   4 minutes  |  in Asset Intensive, Business Technology, Creativity & Innovation, Digital Transformation, Events, Mobility, Oil & Gas, Strategy

Getting your business to an automated efficient state of operating its assets while maintaining safe and reliable operations is possible. The oil rig industry agrees that they are not in the forefront of the digital age, as per discussions at the drilling conference in Stavanger last week (Rigg og Borekonferansen). Perhaps this is because the…

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Is your field service management software the weak link?

by   |    |   5 minutes  |  in Business Technology, Digital Transformation, Mobility, Service Management, Strategy

A chain is only as strong as its weakest link, and if your business aspires to grow, then your software solutions need to enable, not constrain. Service-based businesses succeed and fail based on how they manage complexity in the face of increased competition. Best-in-class service organisations today are not only responding quickly to market demands,…

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evolution of IoT

by   |    |   4 minutes  |  in Asset Intensive, Automotive, Aviation & Defense, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Energy and Utilities, Engineering and Infrastructure, IFS Labs, Manufacturing, Mobility, Oil & Gas, Process Manufacturing, Retail, Service Management, Strategy, Supply Chain

A look at the evolution of IoT and how businesses have used, are using and will be using it to their advantage. The notion of Smart Manufacturing or Industry 4.0 became a popular topic after the international CeBIT fair of 2011, a mere six years ago but a lifetime in terms of technology maturation. By…

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Using facilities management technology to meet rising service demands

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management

Satisfaction and success can be ever-moving targets. Once a milestone is reached, in business or personal endeavours, we set new goals, new expectations and new benchmarks. In competitive markets, excellent service quickly becomes the new normal. Unlike years gone by, business customers are more educated, savvy and empowered in the buying process. They are spoilt…

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Is IT policy a speed bump on the way to EAM software mobility?

by   |    |   3 minutes  |  in Asset Intensive, Business Technology, Mobility

What is keeping you from the benefits of mobile enterprise asset management in your plant? As Plant Services magazine contributor Sheila Kennedy points out, it was not long ago that maintenance technicians would print work orders, complete tasks and then, at the end of their shift, enter the details on work performed, parts consumed and…

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workforce management software

by   |    |   4 minutes  |  in Business Technology, Mobility, Service Management, Strategy

Technology is a great enabler for growing businesses. It helps break down barriers, which allow companies to compete on levels that traditionally were much harder to penetrate due to their competitor’s strong held points of differentiation. However, while technology opens the door for your business to become more competitive, it also does the same for…

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IoT Business Connector

by   |    |   1 minute  |  in Applications 9, Asset Intensive, Automotive, Aviation & Defense, Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Energy and Utilities, Engineering and Infrastructure, Finance, IFS Labs, Manufacturing, Mobility, Oil & Gas, Process Manufacturing, Retail, Service Management, Supply Chain

How IFS Applications and the IoT Business Connector provide an agile, connected business environment. IFS IoT Business Connector launched At the IFS World Conference 2016, IFS’s Chief Technology Officer, Dan Matthews, announced the launch of the IFS IoT Business Connector. At the time, the Early Adopter Testing Program had just started. Now just a few…

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preventative maintenance software

by   |    |   5 minutes  |  in Business Agility, Business Technology, Digital Transformation, Mobility, Service Management

Every business and industry love using abbreviations and acronyms. Some are more memorable than others are, and there is one I was told early in my career that has stuck with me: the five Ps. The 5 Ps: Proper Preparation Prevents Poor Performance Writing these words instantly takes me back to a time when management…

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