Digital Transformation in Manufacturing

by   |    |   3 minutes  |  in Manufacturing, Mobility, Process Manufacturing

Mobility continues to be a hot topic in the ERP/enterprise software market, but the conversations are changing from theory to optimization and practical use. In fact, mobility is one of Gartner’s nexus of forces, the convergence of social, mobility, cloud and information patterns that drive new business scenarios. This started me thinking about why manufacturers appear to be behind the curve in embracing this technology and in seeing the benefits on the shop floor.

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Mobility

by   |    |   1 minute  |  in Mobility, Service Management

Field service organizations face more challenges in 2011 than ever before in balancing customer demand for faster resolution times and rising operational costs. As a service leader, you need clear, actionable advice on how to make your mobile workforce more efficient in getting the right technician to the right place at the right time with…

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Asset Management

by   |    |   3 minutes  |  in Mobility, Service Management

In 1991 a national service manager with Du-Pont medical products approached us with a classic service problem. His service engineers were responsible for both break/fix service and for preventive maintenance service on their products. He was wrestling with this issue – if an engineer is sent to St. Michael’s Hospital on a repair call, wouldn’t…

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