Field Service Management

by   |    |   1 minute  |  in IFS Radio Network, Service Management

What Tom Devroy has to say about these three Field Service Management trends… This field service management post is courtesy of our Vice President of Sales, Tom Devroy: In this podcast hear Tom discuss 3 main trends that are affecting field service management operations. Three trends driving the industry include: Mobility Scheduling Optimization Software-as-a-Service Mobility…

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reverse logistics barcode

by   |    |   1 minute  |  in IFS Radio Network, Service Management

This reverse logistics podcast is courtesy of Senior Vice President, Larry Laux: Reverse logistics gets its name in relation to forward logistics. As a business sells products, they can have the products moved from a warehouse directly to the consumer or to distributors. Reverse logistics, as the name implies, is exactly the opposite. Part of…

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field service technicians

by   |    |   1 minute  |  in IFS Radio Network, Research, Service Management

Recent studies by the Aberdeen Group show that service is more important than ever. 69% of service leaders have increased confidence in the direction of their business and 90% are forecasting growth within the next 12 months. Economic turmoil has, in fact, raised the importance of service as organizations look for their service businesses to…

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