Talk hands free

by   |    |   3 minutes  |  in Business Technology, IFS Labs, Mobility, Research

I have been in the enterprise software business for almost 20 years where the dominant user interaction has been through keyboards and screens in different sizes and form factors. It started with desktop computers with big monitors, then laptops, then smartphones and tablets. What’s next? Whatever innovation we have seen throughout the years, talking remains…

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by   |    |   3 minutes  |  in Research, Service Management

Metrics. We are all familiar with theories that people buy into, because they are compelling, believable, and supported with hard facts.  But then, people often struggle to apply the theory into their business lives.  This essentially sums up the view on performance metrics. GE Capital states: “The best metrics are those that communicate to senior…

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Industry 4.0

by   |    |   6 minutes  |  in Business Technology, Creativity & Innovation, IFS Labs, Mobility, Research, Strategy

2014 will go down in history as the year when the Internet of Things (IoT) hype peaked. Thus the interesting question becomes what will happen next? Will IoT follow the usual pattern of a set-back due to overinflated expectations, only to return later as widely adopted part of our lives? Or will IoT be the exception that goes directly from hype to use?

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by   |    |   3 minutes  |  in Business Technology, Research

In the enterprise software space, a spot in the “leaders” sector of the Gartner Magic Quadrant is akin to getting a lunch table at New York City’s legendary movie star hangout, Elaine’s (at least before the namesake owner’s passing and subsequent closing of the restaurant). It could be likened to the enterprise software equivalent of…

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by   |    |   2 minutes  |  in Business Technology, Research

Determining the return on investment (ROI) of enterprise software is never easy. The sheer number of parts of the organization ERP software touches mean that measuring ROI requires a heavy investment in time, a certain amount of intellectual rigor and extensive cooperation from the end user company. In determining ROI, Forrester relies on its own…

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by   |    |   3 minutes  |  in Business Technology, Mobility, Research, Strategy

Can the enterprise provide access to corporate data while retaining control over access from multiple devices, over some of which it has limited control? Is the ROI worth the effort and cost entailed in securing mobile access? And what are enterprises doing today to address these key issues? We asked 200 CIOs in the UK for their attitudes.

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by   |    |   2 minutes  |  in Research, Service Management

Field service management (FSM) operations are facing unprecedented pressure from competitors and increasingly demanding customers. At the same time advances in technology are set to have a profound effect on field service, such as the increasing adoption of enterprise mobility, schedule optimization tools and Software-as-a-Service (SaaS).

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by   |    |   5 minutes  |  in Research, Service Management

Today, most enterprise software runs on servers at a business’ premises. Of course a growing percentage of solutions like customer relationship management (CRM) or even enterprise resource planning (ERP) applications are delivered from the cloud. Sometimes they are even sold not through a perpetual license, but as as a subscription service or from the cloud.

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by   |    |   5 minutes  |  in Asset Intensive, Research

How do you access enterprise software from mobile devices while doing maintenance work and other asset management activities?

It’s a question we recently asked executives at industrial companies with more than $50 million in annual revenue and have some involvement with enterprise software selection. We heard some surprising answers…

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