Contact center agents

by   |    |   2 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, Mobility, Service Management, Strategy

Earlier today, a press release went live announcing IFS’s acquisitions of mplsystems Limited and Field Service Management Limited. These investments demonstrate not only that IFS is committed to the Service sector, but also that the company has a real appetite to further extend its leadership position in the market. But why did IFS acquire these…

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70 percent of industrial companies need enterprise mobility for digital transformation

by   |    |   3 minutes  |  in Asset Intensive, Automotive, Aviation & Defense, Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Energy and Utilities, Engineering and Infrastructure, Manufacturing, Mobility, Oil & Gas, Process Manufacturing, Service Management, Supply Chain

New study shows enterprise mobility is an essential step to harness the disruptive technologies in business. Business conditions are changing rapidly thanks to digital transformation, which is defined in this MIT Sloan Management Review article, “The Nine Elements of Digital Transformation,” as the use of technology to radically change the performance or reach of enterprises….

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The new reality: Can augmented reality solve the military MRO labor shortage?

by   |    |   3 minutes  |  in Aviation & Defense, Business Technology, Service Management, Strategy

The virtual and augmented reality (AR) business is booming – one report predicts the market for the technologies will be worth over $165bn by 2024. Once seen as a gaming technology, augmented reality is now starting to enter the defense sector with big potential – witness the Dismounted Soldier Training System, the first ever fully…

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Is your field service management software the weak link?

by   |    |   5 minutes  |  in Business Technology, Digital Transformation, Mobility, Service Management, Strategy

A chain is only as strong as its weakest link, and if your business aspires to grow, then your software solutions need to enable, not constrain. Service-based businesses succeed and fail based on how they manage complexity in the face of increased competition. Best-in-class service organisations today are not only responding quickly to market demands,…

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evolution of IoT

by   |    |   4 minutes  |  in Asset Intensive, Automotive, Aviation & Defense, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Energy and Utilities, Engineering and Infrastructure, IFS Labs, Manufacturing, Mobility, Oil & Gas, Process Manufacturing, Retail, Service Management, Strategy, Supply Chain

A look at the evolution of IoT and how businesses have used, are using and will be using it to their advantage. The notion of Smart Manufacturing or Industry 4.0 became a popular topic after the international CeBIT fair of 2011, a mere six years ago but a lifetime in terms of technology maturation. By…

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Using facilities management technology to meet rising service demands

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management

Satisfaction and success can be ever-moving targets. Once a milestone is reached, in business or personal endeavours, we set new goals, new expectations and new benchmarks. In competitive markets, excellent service quickly becomes the new normal. Unlike years gone by, business customers are more educated, savvy and empowered in the buying process. They are spoilt…

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Corporate Social Responsibility

by   |    |   4 minutes  |  in Asset Intensive, Automotive, Aviation & Defense, Construction and Contracting, Energy and Utilities, Engineering and Infrastructure, Manufacturing, Oil & Gas, Process Manufacturing, Research, Retail, Service Management, Strategy, Supply Chain

No time like the present… or maybe tomorrow. Have you seen that comic where a medieval king in full armor turns down a machine gun salesman with the words “No thanks, I have to prepare for battle.”? It’s a nod to all those companies who are too busy doing their day-to-day to plan for the…

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Field service management software post-implementation

by   |    |   3 minutes  |  in Business Technology, Service Management

Study offers a peek behind the kimono of post-implementation reality. Nothing is ever as we think it’s going to be. Being an adult, getting married or earning that degree or promotion, we think all of these things will be transformational, and they are, but not as we had imagined or hoped. Implementing field service management…

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workforce management software

by   |    |   4 minutes  |  in Business Technology, Mobility, Service Management, Strategy

Technology is a great enabler for growing businesses. It helps break down barriers, which allow companies to compete on levels that traditionally were much harder to penetrate due to their competitor’s strong held points of differentiation. However, while technology opens the door for your business to become more competitive, it also does the same for…

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IoT Business Connector

by   |    |   1 minute  |  in Applications 9, Asset Intensive, Automotive, Aviation & Defense, Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Energy and Utilities, Engineering and Infrastructure, Finance, IFS Labs, Manufacturing, Mobility, Oil & Gas, Process Manufacturing, Retail, Service Management, Supply Chain

How IFS Applications and the IoT Business Connector provide an agile, connected business environment. IFS IoT Business Connector launched At the IFS World Conference 2016, IFS’s Chief Technology Officer, Dan Matthews, announced the launch of the IFS IoT Business Connector. At the time, the Early Adopter Testing Program had just started. Now just a few…

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