Enterprise operational intelligence for service providers

by   |    |   2 minutes  |  in Business Agility, Business Technology, Digital Transformation, Service Management, Strategy

Service providers can use IFS EOI to manage large outsourcing contracts for tasks such as highway roadside assistance, managing drivers licensing offices and many other such contracts. What is IFS EOI? This webcast will look at why IFS Enterprise Operational Intelligence™ (EOI) is on the forefront of our maturity model for business analytics. Learn why…

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Key benefits from choosing the right service management software

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management, Strategy, Supply Chain

Let’s face it, in 2017 and beyond, if you are relying on whiteboards, spreadsheets and hand-written notes to drive your service operations, then you are going to have an uphill battle on your hands. In my line of work, I regularly speak with service organisations across a range of industries as we aim to learn…

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by   |    |   6 minutes  |  in Asset Intensive, Business Agility, Business Technology, Finance, Oil & Gas, Research, Service Management, Strategy

In an industry where there are still few capital projects being initiated following the 2014 price collapse, and pressure on any new project to deliver cost effectiveness and to stay ahead of schedule, IT is continuing to be a key enabler for upstream oil and gas companies. The industry considers digitalization as the way for…

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2017 energy & utilities industry predictions

by   |    |   6 minutes  |  in Asset Intensive, Business Agility, Business Technology, Creativity & Innovation, Digital Transformation, Energy and Utilities, Mobility, Research, Service Management, Strategy

Changes in consumer demand and new opportunities in renewable energy production are leading energy companies to invest in alternative sources, modernize their infrastructure and seek new revenue streams. This will continue as energy and utility companies come to grips with building smarter infrastructures and integrating powerful new technologies and analytics platforms. Colin Beaney, Global Industry…

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by   |    |   3 minutes  |  in Asset Intensive, Automotive, Aviation & Defense, Business Technology, Construction and Contracting, Digital Transformation, Energy and Utilities, Engineering and Infrastructure, Manufacturing, Oil & Gas, Process Manufacturing, Research, Retail, Service Management, Supply Chain

IFS recently conducted a survey of more than 1,000 IT decision makers from companies in six countries. The survey showed that 76% of respondents have IT concerns over the Christmas period with the three main worries being availability of staff (selected 41% of the time), risk of security hacks (selected 31% of the time), and…

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3 ways the changing field service management landscape is powering servitization

by   |    |   4 minutes  |  in Business Technology, Research, Service Management

On the heels of being shortlisted for Field Service Management by Constellation Research, we explore how field service management has changed with growing demand and the rise of servitization. When I first started working in the field service management (FSM) space seven years ago, the industry landscape looked much different than it does today. Field…

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Watch On Demand: 5 Key Trends in Analytics

by   |    |   1 minute  |  in Asset Intensive, Automotive, Aviation & Defense, Business Technology, Construction and Contracting, Creativity & Innovation, Digital Transformation, Energy and Utilities, Engineering and Infrastructure, Manufacturing, Oil & Gas, Process Manufacturing, Research, Retail, Service Management, Strategy, Supply Chain

A Business Review webinar with IDC, Microsoft and IFS was held on November 29, 2016. Learn about trends and how Microsoft and IFS create value propositions. Analytics yesterday, today and tomorrow The webinar, 5 Key trends in analytics, was co-presented by IDC, Microsoft and IFS to look at current trends in the market. The presenters…

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Advanced Analytics for the Service Industry

by   |    |   5 minutes  |  in Business Technology, Digital Transformation, Research, Service Management, Strategy

When used in the right way, data collection and analytics can optimize operations and enhance service delivery to deliver a clear competitive edge. It isn’t a new revelation that being a data-driven organization can mean the difference between owning market share and being a laggard. But for service organizations globally, this resonates at an even…

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5 Key trends in analytics

by   |    |   2 minutes  |  in Asset Intensive, Automotive, Aviation & Defense, Business Technology, Construction and Contracting, Digital Transformation, Energy and Utilities, Engineering and Infrastructure, Manufacturing, Oil & Gas, Process Manufacturing, Retail, Service Management, Strategy, Supply Chain

Microsoft, IFS and IDC provide expert advice on how to make the most of big data and analytics today—and tomorrow. WEBINAR: 5 KEY TRENDS IN ANALYTICS Tuesday, November 29, 2016 3 PM London / 10 AM New York Microsoft, IFS and IDC provide new information and insight on big data and analytics. REGISTER NOW >…

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by   |    |   4 minutes  |  in Service Management

IFS focuses on helping organizations deliver service excellence. Gartner Report: 2016 Magic Quadrant for Field Service Management IFS is proud to be named a Leader in field service management. Access report > It is 2016. Driverless cars and drones are no longer a figment of someone’s imagination, and as these emerging technologies change the landscape and…

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