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by   |    |   2 minutes  |  in Creativity & Innovation, Digital Transformation, Service Management

More and more, service provider companies are figuring out how to digitize service and it will improve our lives in the not-so-distant future. When I go home after work, the last thing I want to do is get back on the computer (maybe I’m getting old). Regardless, things turned ugly last night. My daughter’s heated…

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field technicians

by   |    |   4 minutes  |  in Business Technology, Service Management, Strategy

Maximize your organization’s potential by empowering and transforming your field technicians into your best sales people. The field service industry has long be known for their intimate transactions between organization and consumer. Depending on the type of field service delivery, a service organization often has a much closer interaction with their customer than they do other businesses…

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Meeting

by   |    |   3 minutes  |  in Business Agility, Business Technology, Service Management

A surprising number of companies are replacing their service automation software (not IFS’s)  that they just selected last year! After hearing about the high number of implementation reboots around the world, I decided to collaborate with IFS marketing to produce a white paper on the subject of software selection for enterprise service management (ESM). My…

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Software Capabilities

by   |    |   3 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Service Management

Is your company “servitizing” its products and “productizing” services? Now more than ever, service management software must be created using agile development processes but it must also enable business process agility. Trending Initiatives: Servitizing Products & Productizing Services Most service business leaders I’ve met with recently are working on “servitization” or “productification” initiatives. I’m not sure…

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by   |    |   3 minutes  |  in Service Management

When do technological innovations go from being trends to just being parts of everyday life? Put slightly differently: When do they stop being “the next big thing” and are just perceived as “a big thing”? As I have argued before (most recently in Logistics Business IT Magazine), the Internet of Things (IoT) definitely belongs to…

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Auto Windscreens

by   |    |   3 minutes  |  in Business Agility, Service Management

Having been in the field service software industry for several years now, it is my passion helping field service organizations achieve service excellence. In July, I had the pleasure of visiting Auto Windscreens, one of our field service management customer’s headquarters, to see that for myself. Auto Windscreens is a leading automotive glass company based…

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by   |    |   5 minutes  |  in Applications 9, Business Technology, Creativity & Innovation, Events, Service Management

Today, at IFS’s World Conference in Boston, IFS announced significant product enhancements to its entire suite of enterprise service management solutions. With more than 250 service-focused attendees participating in the event, this announcement supports the overarching themes of agility and adaptability to change that encompass all of IFS’s offerings. IFS Enterprise Service Management provides optimized…

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IFS World Conference 2015

by   |    |   2 minutes  |  in Events, Service Management

Something big is brewing in Boston… and it’s not another Tea Party. This week IFS is hosting its annual World Conference in this lovely, historical city; an event that attracts some of the biggest and most successful organizations from all over the world to one place to learn more about the agile software that they operate…

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Podcast

by   |    |   2 minutes  |  in Asset Intensive, Business Technology, IFS Radio Network, Service Management, Strategy

Internet of Things (IoT) is the latest three-letter acronym (TLA) in an industry that loves to come up with new TLAs for use in our prodigious streams of hyperbole-laden marketing collateral. And David Essex of TechTarget, one of the more astute enterprise software journalists out there is not afraid to call a spade a spade….

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