Smart Maintenance

by   |    |   3 minutes  |  in Asset Intensive, Business Technology, Events, Service Management

Today I represented IFS in a panel discussion where we hosted a business lunch together with Marstrat on Smart Maintenance at the world’s largest maritime trade fair, SMM in Hamburg. Marstrat is a maritime strategy consulting firm, and together we like to challenge maritime branch experts to consider market innovation using smart maintenance. The setup…

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CMMS

by   |    |   3 minutes  |  in Asset Intensive, Business Agility, Business Technology, Service Management

Based on 21 key functional business requirements, SelectHub names IFS the #1 CMMS vendor of 2016. SelectHub, a technology-selection management platform, recognized the importance of a computerized maintenance management system (CMMS) in their 2016 top vendor selection. “With the capabilities of CMMS systems expanding over the last few years, companies need to look carefully at their actual needs…

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SP podcast image

by   |    |   1 minute  |  in Business Technology, Creativity & Innovation, Digital Transformation, IFS Radio Network, Service Management

IFS Radio Network podcast: Service providers are undergoing digitization and here’s what’s next for the industry. Digital transformation as a whole is impacting every industry, every business, worldwide. Its impact on business includes new opportunities, new challenges and unbelievable benefits. For service providers, in particular, customers are benefiting as well. With each passing day, the…

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SP blog image

by   |    |   2 minutes  |  in Creativity & Innovation, Digital Transformation, Service Management

More and more, service provider companies are figuring out how to digitize service and it will improve our lives in the not-so-distant future. When I go home after work, the last thing I want to do is get back on the computer (maybe I’m getting old). Regardless, things turned ugly last night. My daughter’s heated…

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by   |    |   4 minutes  |  in Business Technology, Service Management, Strategy

Maximize your organization’s potential by empowering and transforming your field technicians into your best sales people. The field service industry has long be known for their intimate transactions between organization and consumer. Depending on the type of field service delivery, a service organization often has a much closer interaction with their customer than they do other businesses…

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by   |    |   3 minutes  |  in Business Agility, Business Technology, Service Management

A surprising number of companies are replacing their service automation software (not IFS’s)  that they just selected last year! After hearing about the high number of implementation reboots around the world, I decided to collaborate with IFS marketing to produce a white paper on the subject of software selection for enterprise service management (ESM). My…

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by   |    |   3 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Service Management

Is your company “servitizing” its products and “productizing” services? Now more than ever, service management software must be created using agile development processes but it must also enable business process agility. Trending Initiatives: Servitizing Products & Productizing Services Most service business leaders I’ve met with recently are working on “servitization” or “productification” initiatives. I’m not sure…

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by   |    |   3 minutes  |  in Service Management

When do technological innovations go from being trends to just being parts of everyday life? Put slightly differently: When do they stop being “the next big thing” and are just perceived as “a big thing”? As I have argued before (most recently in Logistics Business IT Magazine), the Internet of Things (IoT) definitely belongs to…

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Auto Windscreens

by   |    |   3 minutes  |  in Business Agility, Service Management

Having been in the field service software industry for several years now, it is my passion helping field service organizations achieve service excellence. In July, I had the pleasure of visiting Auto Windscreens, one of our field service management customer’s headquarters, to see that for myself. Auto Windscreens is a leading automotive glass company based…

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