Auto Windscreens

by   |    |   3 minutes  |  in Business Agility, Service Management

Having been in the field service software industry for several years now, it is my passion helping field service organizations achieve service excellence. In July, I had the pleasure of visiting Auto Windscreens, one of our field service management customer’s headquarters, to see that for myself. Auto Windscreens is a leading automotive glass company based…

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ESM-Feature.jpg

by   |    |   5 minutes  |  in Applications 9, Business Technology, Creativity & Innovation, Events, Service Management

Today, at IFS’s World Conference in Boston, IFS announced significant product enhancements to its entire suite of enterprise service management solutions. With more than 250 service-focused attendees participating in the event, this announcement supports the overarching themes of agility and adaptability to change that encompass all of IFS’s offerings. IFS Enterprise Service Management provides optimized…

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IFS World Conference 2015

by   |    |   2 minutes  |  in Events, Service Management

Something big is brewing in Boston… and it’s not another Tea Party. This week IFS is hosting its annual World Conference in this lovely, historical city; an event that attracts some of the biggest and most successful organizations from all over the world to one place to learn more about the agile software that they operate…

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Podcast

by   |    |   2 minutes  |  in Asset Intensive, Business Technology, IFS Radio Network, Service Management, Strategy

Internet of Things (IoT) is the latest three-letter acronym (TLA) in an industry that loves to come up with new TLAs for use in our prodigious streams of hyperbole-laden marketing collateral. And David Essex of TechTarget, one of the more astute enterprise software journalists out there is not afraid to call a spade a spade….

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Gartner

by   |    |   4 minutes  |  in Service Management

Gartner has just released its latest Magic Quadrant for Field Service Management, and we’re thrilled to be identified as a ‘leader.’ All the investment – as well as blood, sweat and tears – to offer our customers what we believe is the best Enterprise Service Management solution in the market has been recognized in one…

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thank you pic

by   |    |   2 minutes  |  in Service Management

It’s that time of year again, with the holiday season fast approaching.  It’s a good time to reflect and think about what we are thankful for.  In Chicago, a wonderful organization called the Chicago Thanksgiving Basket Brigade builds and hand delivers Thanksgiving baskets with food essentials for Turkey Day to families in need around the Chicago…

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kpis

by   |    |   3 minutes  |  in Research, Service Management

Metrics. We are all familiar with theories that people buy into, because they are compelling, believable, and supported with hard facts.  But then, people often struggle to apply the theory into their business lives.  This essentially sums up the view on performance metrics. GE Capital states: “The best metrics are those that communicate to senior…

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M2m

by   |    |   4 minutes  |  in Business Technology, Service Management

Machine-to-machine (M2M) has been around for years, but you might not know that considering the buzz it is getting today. Perhaps this is because M2M – fueled by the Internet of Things – is experiencing a massive increase in the worldwide connectivity of devices. It is estimated that anywhere between 20 billion and 50 billion…

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