by   |    |   5 minutes  |  in Applications 9, Business Technology, Creativity & Innovation, Events, Service Management

Today, at IFS’s World Conference in Boston, IFS announced significant product enhancements to its entire suite of enterprise service management solutions. With more than 250 service-focused attendees participating in the event, this announcement supports the overarching themes of agility and adaptability to change that encompass all of IFS’s offerings. IFS Enterprise Service Management provides optimized…

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IFS World Conference 2015

by   |    |   2 minutes  |  in Events, Service Management

Something big is brewing in Boston… and it’s not another Tea Party. This week IFS is hosting its annual World Conference in this lovely, historical city; an event that attracts some of the biggest and most successful organizations from all over the world to one place to learn more about the agile software that they operate…

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by   |    |   2 minutes  |  in Asset Intensive, Business Technology, IFS Radio Network, Service Management, Strategy

Internet of Things (IoT) is the latest three-letter acronym (TLA) in an industry that loves to come up with new TLAs for use in our prodigious streams of hyperbole-laden marketing collateral. And David Essex of TechTarget, one of the more astute enterprise software journalists out there is not afraid to call a spade a spade….

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Gartner

by   |    |   4 minutes  |  in Service Management

Gartner has just released its latest Magic Quadrant for Field Service Management, and we’re thrilled to be identified as a ‘leader.’ All the investment – as well as blood, sweat and tears – to offer our customers what we believe is the best Enterprise Service Management solution in the market has been recognized in one…

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by   |    |   2 minutes  |  in Service Management

It’s that time of year again, with the holiday season fast approaching.  It’s a good time to reflect and think about what we are thankful for.  In Chicago, a wonderful organization called the Chicago Thanksgiving Basket Brigade builds and hand delivers Thanksgiving baskets with food essentials for Turkey Day to families in need around the Chicago…

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by   |    |   3 minutes  |  in Research, Service Management

Metrics. We are all familiar with theories that people buy into, because they are compelling, believable, and supported with hard facts.  But then, people often struggle to apply the theory into their business lives.  This essentially sums up the view on performance metrics. GE Capital states: “The best metrics are those that communicate to senior…

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by   |    |   4 minutes  |  in Business Technology, Service Management

Machine-to-machine (M2M) has been around for years, but you might not know that considering the buzz it is getting today. Perhaps this is because M2M – fueled by the Internet of Things – is experiencing a massive increase in the worldwide connectivity of devices. It is estimated that anywhere between 20 billion and 50 billion…

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by   |    |   4 minutes  |  in Service Management

The same kinds of problems that plague ERP implementations can affect more targeted projects like Field Service Management (FSM). Being new to the IFS Corporate Marketing team I am trying to get my head around some of the very powerful and popular management systems. This introduced me to Field Service Management and how it seems…

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by   |    |   5 minutes  |  in Service Management, Strategy

In my time studying field service organizations, one thing has become very clear: no two organizations are alike. I read an astonishing fact in an infographic published recently by Field Service News: 21% of service organizations admitted to having to fit the way they work around their software. Forgive my level of shock, but this…

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