Gartner

by   |    |   4 minutes  |  in Service Management

Gartner has just released its latest Magic Quadrant for Field Service Management, and we’re thrilled to be identified as a ‘leader.’ All the investment – as well as blood, sweat and tears – to offer our customers what we believe is the best Enterprise Service Management solution in the market has been recognized in one…

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by   |    |   2 minutes  |  in Service Management

It’s that time of year again, with the holiday season fast approaching.  It’s a good time to reflect and think about what we are thankful for.  In Chicago, a wonderful organization called the Chicago Thanksgiving Basket Brigade builds and hand delivers Thanksgiving baskets with food essentials for Turkey Day to families in need around the Chicago…

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by   |    |   3 minutes  |  in Research, Service Management

Metrics. We are all familiar with theories that people buy into, because they are compelling, believable, and supported with hard facts.  But then, people often struggle to apply the theory into their business lives.  This essentially sums up the view on performance metrics. GE Capital states: “The best metrics are those that communicate to senior…

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by   |    |   4 minutes  |  in Business Technology, Service Management

Machine-to-machine (M2M) has been around for years, but you might not know that considering the buzz it is getting today. Perhaps this is because M2M – fueled by the Internet of Things – is experiencing a massive increase in the worldwide connectivity of devices. It is estimated that anywhere between 20 billion and 50 billion…

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by   |    |   4 minutes  |  in Service Management

The same kinds of problems that plague ERP implementations can affect more targeted projects like Field Service Management (FSM). Being new to the IFS Corporate Marketing team I am trying to get my head around some of the very powerful and popular management systems. This introduced me to Field Service Management and how it seems…

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by   |    |   5 minutes  |  in Service Management, Strategy

In my time studying field service organizations, one thing has become very clear: no two organizations are alike. I read an astonishing fact in an infographic published recently by Field Service News: 21% of service organizations admitted to having to fit the way they work around their software. Forgive my level of shock, but this…

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Reverse Logistics

by   |    |   3 minutes  |  in Service Management

Reverse logistics is a hidden gem for organizations looking for the best ways to cut costs while improving the customer experience. The field service process is full of intricate components and supply chains that make up a service lifecycle and at the end, hopefully, a satisfied customer. But just as first-time-fix doesn’t get nearly the attention…

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by   |    |   2 minutes  |  in Asset Intensive, Energy and Utilities, Mobility, Oil & Gas, Process Manufacturing, Service Management

In the asset-intensive industry, usability is becoming a subject of increasing priority. If we look back at the early days of computerized maintenance management systems (CMMS) in the 1980s, we typically get an image of a few users on a system with green screens. Those few users were not only the experts with such a system,…

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by   |    |   3 minutes  |  in Asset Intensive, Aviation & Defense, Service Management

Although you may not read about it every day, the war on pirates is an ongoing battle. NATO’s counter-piracy project, Operation Ocean Shield, has been so successful that NATO has just announced that it is extending this into 2016. Operation Ocean Shield encompasses a region of two million square miles across the Gulf of Aden and…

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Stadium

by   |    |   2 minutes  |  in Business Technology, Retail, Service Management

This year, Stadium AB, Sweden’s largest sport retailer, marks its 40th year in business. Today, Stadium is one of the largest sporting-goods chains in Europe with a network of over 140 retail stores that reach across the Nordic region, plus the Stadium Ski and Stadium Outlet specialist stores; and a strong presence in online shopping….

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