by   |    |   4 minutes  |  in Service Management

The same kinds of problems that plague ERP implementations can affect more targeted projects like Field Service Management (FSM). Being new to the IFS Corporate Marketing team I am trying to get my head around some of the very powerful and popular management systems. This introduced me to Field Service Management and how it seems…

Read more

by   |    |   5 minutes  |  in Service Management, Strategy

In my time studying field service organizations, one thing has become very clear: no two organizations are alike. I read an astonishing fact in an infographic published recently by Field Service News: 21% of service organizations admitted to having to fit the way they work around their software. Forgive my level of shock, but this…

Read more

Reverse Logistics

by   |    |   3 minutes  |  in Service Management

Reverse logistics is a hidden gem for organizations looking for the best ways to cut costs while improving the customer experience. The field service process is full of intricate components and supply chains that make up a service lifecycle and at the end, hopefully, a satisfied customer. But just as first-time-fix doesn’t get nearly the attention…

Read more

by   |    |   2 minutes  |  in Asset Intensive, Energy and Utilities, Mobility, Oil & Gas, Process Manufacturing, Service Management

In the asset-intensive industry, usability is becoming a subject of increasing priority. If we look back at the early days of computerized maintenance management systems (CMMS) in the 1980s, we typically get an image of a few users on a system with green screens. Those few users were not only the experts with such a system,…

Read more

by   |    |   3 minutes  |  in Asset Intensive, Aviation & Defense, Service Management

Although you may not read about it every day, the war on pirates is an ongoing battle. NATO’s counter-piracy project, Operation Ocean Shield, has been so successful that NATO has just announced that it is extending this into 2016. Operation Ocean Shield encompasses a region of two million square miles across the Gulf of Aden and…

Read more

Stadium

by   |    |   2 minutes  |  in Business Technology, Retail, Service Management

This year, Stadium AB, Sweden’s largest sport retailer, marks its 40th year in business. Today, Stadium is one of the largest sporting-goods chains in Europe with a network of over 140 retail stores that reach across the Nordic region, plus the Stadium Ski and Stadium Outlet specialist stores; and a strong presence in online shopping….

Read more

by   |    |   1 minute  |  in Mobility, Service Management

As products themselves become mere commodities, we need to differentiate ourselves through services. And that is more difficult than it sounds, particularly in complex business-t0-business service management settings. Nor is it a simple matter in consumer-facing environments where customers have become accustomed to the convenience of interaction via simplified digital channels. In this month’s IFS…

Read more

IFS Podcast

by   |    |   0 minutes Less than a minute  |  in Business Technology, Energy and Utilities, IFS Radio Network, Mobility, Oil & Gas, Service Management

Slap on those earbuds, hit play, and get the latest on what IFS has going on in these exciting industries! IFS Applications is a better choice than competing enterprise software products for project-based, service-focused and asset-centric industries. In this month’s episode of the IFS Radio Network podcast series, we review recent customer news in sectors…

Read more

IFS Medical Devices

by   |    |   1 minute  |  in Events, Service Management

Thank you to all who visited IFS at Field Service Medical in San Diego, CA! The Field Service Medical Conference welcomed medical device companies to a three-day symposium focusing on improving efficiency of field service operations through presentations, panel discussions, and networking opportunities. The panel discussions were of particular interest to me at the conference,…

Read more