by   |    |   1 minute  |  in Mobility, Service Management

As products themselves become mere commodities, we need to differentiate ourselves through services. And that is more difficult than it sounds, particularly in complex business-t0-business service management settings. Nor is it a simple matter in consumer-facing environments where customers have become accustomed to the convenience of interaction via simplified digital channels. In this month’s IFS…

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by   |    |   0 minutes Less than a minute  |  in Asset Intensive, Construction and Contracting, Mobility, Oil & Gas, Service Management

IFS Applications is a better choice than competing enterprise software products for project-based, service-focused and asset-centric industries. And in this month’s news episode of the IFS Radio Network podcast series, we review recent customer news in sectors including oil and gas, power generation and facilities/service management. Slap on those earbuds, hit play, and get the…

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IFS Medical Devices

by   |    |   1 minute  |  in Events, Service Management

Thank you to all who visited IFS at Field Service Medical in San Diego, CA! The Field Service Medical Conference welcomed medical device companies to a three-day symposium focusing on improving efficiency of field service operations through presentations, panel discussions, and networking opportunities. The panel discussions were of particular interest to me at the conference,…

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A quick view into the reverse logistics marketplace

by   |    |   3 minutes  |  in Events, Retail, Service Management, Supply Chain

There is no one model that defines the reverse logistics marketplace. After attending a couple of conferences regarding reverse logistics, I have had time to gather some thoughts about the people I had the opportunity to talk to and the presentations I had the opportunity to attend. One thing is pretty clear: there is no…

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by   |    |   3 minutes  |  in Asset Intensive, Oil & Gas, Service Management

Companies in the energy sector are getting a lot of attention these days. New and innovative technologies are making more and more natural gas available to meet the needs of the power generation industry. Offshore oil and gas operations are reaching a new level of sophistication from the Gulf of Mexico to the North Sea….

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by   |    |   1 minute  |  in Asset Intensive, Service Management, Strategy

According to maintenance and reliability guru Carlo Odoardi, the primary barrier to successful enterprise asset management (EAM) software and reliability centered maintenance (RCM) implementations is not technology. The main barrier is people and the corporate culture they operate in. In this month’s interview segment of the IFS Radio Network, Odoardi, a managing consultant with Conscious…

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by   |    |   3 minutes  |  in Events, Service Management

The 2013 IFS World Conference was a fantastic event, during which a number of future trends and challenges for service providers were discussed at length.  Here are my thoughts on three sessions I found particularly fascinating. The Perfect Storm of Change & the Internet of Things One of the conference themes (as relayed in this…

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