by   |    |   3 minutes  |  in Asset Intensive, Oil & Gas, Service Management

Companies in the energy sector are getting a lot of attention these days. New and innovative technologies are making more and more natural gas available to meet the needs of the power generation industry. Offshore oil and gas operations are reaching a new level of sophistication from the Gulf of Mexico to the North Sea….

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by   |    |   1 minute  |  in Asset Intensive, Service Management, Strategy

According to maintenance and reliability guru Carlo Odoardi, the primary barrier to successful enterprise asset management (EAM) software and reliability centered maintenance (RCM) implementations is not technology. The main barrier is people and the corporate culture they operate in. In this month’s interview segment of the IFS Radio Network, Odoardi, a managing consultant with Conscious…

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by   |    |   3 minutes  |  in Events, Service Management

The 2013 IFS World Conference was a fantastic event, during which a number of future trends and challenges for service providers were discussed at length.  Here are my thoughts on three sessions I found particularly fascinating. The Perfect Storm of Change & the Internet of Things One of the conference themes (as relayed in this…

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by   |    |   1 minute  |  in Asset Intensive, Business Technology, Energy and Utilities, IFS Radio Network, Service Management

This podcast discusses IFS’s recognition as a Visionary in the Gartner Magic Quadrant for two types of software in the energy and utility industry. In this month’s IFS Radio Network news segment, Senior Advisor for Enterprise Asset Management (EAM), Stefan Pervik, discusses IFS Applications’ recognition as Visionary in the Gartner Magic Quadrant for two types…

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by   |    |   3 minutes  |  in Service Management

Managers and executives engaged in field service or maintenance often talk about how customers are becoming more demanding. But how often do we step back and look at what those customers really want? A couple of weeks ago, I spent time with a company that operates major facilities, discussing the proportion of service and repair…

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by   |    |   2 minutes  |  in Service Management

Ask anyone responsible for dispatching field service technicians how hard their job is, and you will get one of two polar opposite reactions. They will all confirm that it is a high-pressure environment; caught, as they are, between the needs of the field force, the company management and ever more demanding customers. Those that are new to the role will also tell you it is fiendishly hard, while experienced dispatchers will assure you how straightforward it is.

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