by   |    |   2 minutes  |  in Service Management

No… and yes. After-market customer service is a critical component of long-term commercial and business success. And today more than two-thirds of employees work in the service sector. But, yes lots of time is wasted in the inefficient delivery of service. Let me explain.

Read more

Field Service Management

by   |    |   1 minute  |  in IFS Radio Network, Service Management

What Tom Devroy has to say about these three Field Service Management trends… This field service management post is courtesy of our Vice President of Sales, Tom Devroy: In this podcast hear Tom discuss 3 main trends that are affecting field service management operations. Three trends driving the industry include: Mobility Scheduling Optimization Software-as-a-Service Mobility…

Read more

Reverse Logistics Logo

by   |    |   1 minute  |  in Events, Service Management

This reverse logistics post reflects on our recent visit to the Reverse Logistics Association trade show in Las Vegas.   Thank you to those of you who visited us at Reverse Logistics Association’s 10th Annual Conference and Expo. Our goal at the show was to meet today’s key service management leaders… and that is what…

Read more

reverse logistics barcode

by   |    |   1 minute  |  in IFS Radio Network, Service Management

This reverse logistics podcast is courtesy of Senior Vice President, Larry Laux: Reverse logistics gets its name in relation to forward logistics. As a business sells products, they can have the products moved from a warehouse directly to the consumer or to distributors. Reverse logistics, as the name implies, is exactly the opposite. Part of…

Read more

by   |    |   2 minutes  |  in Events, Service Management

This field service management post is on behalf of Regional Sales Reps, Michael Cox: Michael recently attended the Commercial Food Equipment Service Association (CFESA) and North American Association of Food Equipment Manufacturers Association (NAFEM) trade shows in Orlando, FL. Here are his thoughts on how field service management software fits in with these shows… What…

Read more

Mobility

by   |    |   1 minute  |  in Mobility, Service Management

Field service organizations face more challenges in 2011 than ever before in balancing customer demand for faster resolution times and rising operational costs. As a service leader, you need clear, actionable advice on how to make your mobile workforce more efficient in getting the right technician to the right place at the right time with…

Read more

by   |    |   1 minute  |  in Service Management

This blog post is brought to by Vice President Research and Development, Tom Bowe… I recently finished a large-scale IFS Field Service Management implementation in the UK and have been asked multiple times how I was able to successfully manage this complex, demanding project without having a heart attack. Here’s a look at the high-level process I…

Read more

by   |    |   1 minute  |  in Service Management

Recent studies by the Aberdeen Group show that service is more important than ever. 69% of service leaders have increased confidence in the direction of their business and 90% are forecasting growth within the next 12 months. Economic turmoil has, in fact, raised the importance of service as organizations look for their service businesses to…

Read more