by   |    |   2 minutes  |  in Strategy

The mobility trend is now entering a second phase where companies are formulating mobile strategies to benefit from the new mobile technologies. They are now busy replacing old mobile devices with smartphones and tablets, and are equipping their staff with business apps as a new and productive user interface to their business applications.

The business mobility community is diversified and covers a broad range of users. It can be separated into three distinct groups…

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Field service management software

by   |    |   1 minute  |  in Business Technology, Service Management, Strategy

This blog post is brought to you by IFS’s Vice President Research and Development, Tom Bowe. I recently finished a large-scale IFS Field Service Management implementation in the UK and have been asked multiple times how I was able to successfully manage this complex, demanding project without having a heart attack. Here’s a look at the high-level…

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service parts management

by   |    |   2 minutes  |  in Business Technology, Service Management, Strategy

This field service management blog post is brought to you by IFS’s Vice President of Research and Development, Tom Bowe. Most service companies track inventory in the field to some degree and most can report cost variances and usage trends each month. Occasionally I run across service businesses that expense all of their field inventory,…

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