field service technicians

by   |    |   4 minutes  |  in Service Management, Strategy

How field service technicians can increase customer satisfaction by providing customers with a voice. Don’t be the field engineer who hits the mute button on your customer. It’s easy to fall into today’s technology trap. The customer reports a symptom, assumes you know the resolution and that you’ll be able to walk right in and…

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Enterprise operational intelligence for oil and gas

by   |    |   1 minute  |  in Business Agility, Business Technology, Digital Transformation, Oil & Gas, Strategy

Learn about IFS EOI and see some examples of how it supports oil and gas organizations. What is IFS EOI? This webcast will look at why IFS Enterprise Operational Intelligence™ (EOI) is on the forefront of our maturity model for business analytics. Learn why IFS EOI is more than the sum of its component parts…

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Enterprise operational intelligence for aerospace and defense

by   |    |   2 minutes  |  in Aerospace & Defense, Business Technology, Digital Transformation, Strategy

IFS EOI has been deployed numerous times by A&D organizations to solve challenges of a differing nature. What is IFS EOI? This webcast will look at why IFS Enterprise Operational Intelligence™ (EOI) is on the forefront of our maturity model for business analytics. Learn why IFS EOI is more than the sum of its component…

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Corporate Social Responsibility

by   |    |   3 minutes  |  in Applications 9, Creativity & Innovation, Strategy

Unearthing the essence of true value one bike at a time. Corporate value is a commodity based on an ability to generate future incomes. Social value is an appreciation based on the good being done in a community. Corporate social responsibility is a philosophy whereby both corporate and social value are created, consolidating both the…

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Key takeaways from the NRF Big Show 2017

by   |    |   5 minutes  |  in Events, Research, Retail, Strategy

Returning home from my third NRF Big Show 2017, I feel a sense of urgency for continued evolution (rather than revolution…) for retailers to drive better and sounder offerings to us as consumers. Someone stated (I believe it was RSR Research) that one need to adhere to the continued drive for customer experience, using all…

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Enterprise operational intelligence for service providers

by   |    |   2 minutes  |  in Business Agility, Business Technology, Digital Transformation, Service Management, Strategy

Service providers can use IFS EOI to manage large outsourcing contracts for tasks such as highway roadside assistance, managing drivers licensing offices and many other such contracts. What is IFS EOI? This webcast will look at why IFS Enterprise Operational Intelligence™ (EOI) is on the forefront of our maturity model for business analytics. Learn why…

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Planning methods: Which method is recommended for your manufacturing business?

by   |    |   6 minutes  |  in Business Technology, Manufacturing, Research, Strategy

Jakob Björklund, Senior Advisor IFS R&D, and Mats Johansson, Product Architect CPIM IFS R&D, provide a brief overview of the various planning methods available to manufacturers and when they are considered most useful. This blog post was co-authored by Jakob Björklund, Senior Advisor IFS R&D, and Mats Johansson, Product Architect CPIM IFS R&D. A modern enterprise…

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2017: Sustainable strategies or volatile velocity — which will it be?

by   |    |   7 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Finance, Research, Strategy

Remember ‘business as usual’? For many, it seems lifetimes ago. 2016 was one of the most volatile socio-political years in living memory. Literally, overnight some of the world’s most permanent trading blocs suddenly felt precarious. If 2016 taught us anything, it was that anything can happen—and probably will. The only sure-fire prediction for 2017 has…

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Construction industry trends

by   |    |   7 minutes  |  in Business Technology, Construction and Contracting, Research, Strategy

Huge tower blocks built in weeks under one roof… automated bridge-building behemoths… bricklaying robots… No, it’s not science fiction. These are all real solutions doing here-and-now-business. And soon there will be more. So what are the big construction trends in Europe, the US and Asia, and how can we turn them from opportunities into business…

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Key benefits from choosing the right service management software

by   |    |   5 minutes  |  in Business Technology, Mobility, Service Management, Strategy, Supply Chain

Let’s face it, in 2017 and beyond, if you are relying on whiteboards, spreadsheets and hand-written notes to drive your service operations, then you are going to have an uphill battle on your hands. In my line of work, I regularly speak with service organisations across a range of industries as we aim to learn…

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