Thank you to those of you who visited us at Reverse Logistics Association’s 10th Annual Conference and Expo. Our goal at the show was to meet today’s key service management leaders… and that is what we did!
A common topic among leaders was replacing their existing homegrown software due to additional product lines and growth. We also met several leaders who described their service organization as extremely labor intensive due to the vast amount of manual processes involved.
Regardless of whether organizations are using a manual process or an inefficient software solution, with today’s aggressive competition, organizations are trying to stay on top. We heard over and over again that organizations are trying to get a handle on planning and forecasting which will positively affect customer service with the end goal of reducing costs. Additionally, leaders talked about how hungry they are to create benchmarks and use software to track KPIs (Key Performance Indicators) to reach their goals.
While at the Reverse Logistics Expo, I was reminded of how beneficial it is to have Service Management leaders physically together in one room to brainstorm and share best practices. Listening to speakers from Dell, UPS, Zappos and other industry leaders only enhanced those discussions. We look forward to the next show to continue to share how our Reverse Logistics software can meet organizations’ key requirements.