Gartner

by   |    |   4 minutes  |  in Service Management   |  tagged , ,

Gartner has just released its latest Magic Quadrant for Field Service Management, and we’re thrilled to be identified as a ‘leader.’ All the investment – as well as blood, sweat and tears – to offer our customers what we believe is the best Enterprise Service Management solution in the market has been recognized in one of the industry’s most respected reports.

IFS’s origins are rooted in service. You may or may not have heard the story about our founders. IFS’s first customer was Barsebäck Nuclear Power — located in the south of Sweden. The founders of our company were absolutely committed to meet the very stringent deadlines that were in place for the project they were hired on to deliver, so they literally pitched a tent on the grounds and worked double shifts until the job was done.

Since then, IFS has grown into a large, financially strong enterprise software company, but we have never lost our commitment to service, which is proven by our high customer satisfaction score. Through dedicated research and development and pertinent acquisitions we have built a portfolio of software solutions to help service organizations transform their processes and increase their service margin.

Why We Think That We Are Field Service Leaders?

Field service organizations are some of the most complex out there, balancing a variety of business processes and often multiple business units and profit centers. There are many field service management software vendors in the marketplace that claim that they provide end-to-end field service management software, but often these solutions do not address return processes, back-end system communication, or even customer follow-up. IFS is different in that we have three separate but equally powerful products that address the service lifecycle based on how your organization operates, what your field service needs are, and what processes you need automated and optimized.

IFS Field Service Management provides full automation and optimization for product-based field service organizations, often those that are business-to-consumer focused. While the product offers a robust scheduling and dispatch component, it is used by many Fortune 500 companies and even a large tablet repair organization as the go-to-solution for automating their depot repair processes, managing their reverse logistics and aftermarket care.

IFS’s Mobile Workforce Management product provides complete field visibility and planned execution on three levels, operational (dispatchers & field technicians), tactical (service managers), and strategic (management). With powerful optimization algorithms that continually re-optimize the field service schedule to maximize service margin and unique, highly valuable planning and forecasting abilities, our mobile workforce management solution is the perfect plug-in for any service organization looking to quickly and effectively increase efficiency, service margin, and many other important service KPIs.

Lastly, our asset-intensive focused service management product, IFS Service Management, provides service organizations with typically complex, long-term service offerings a comprehensive service solution that comes with all the back-end processes as well. IFS Service Management is a component of IFS Applications, the popular, modularized ERP solution and a Gartner leader for mid-market ERP.

These three powerful products – also marketed under the umbrella offering of IFS Enterprise Service Management – provide the most complete solution for any type of service business, providing not only the most comprehensive field service solution on the market, but also a solution for the entire service lifecycle as well. IFS’s strength comes from what we call the Power of Any.

Why Gartner Thinks That We Are Field Service Leaders

Gartner placed IFS Enterprise Service Management in the leader’s quadrant for Field Service Management for a number of reasons. For one, Gartner believes that IFS is “executing well on its aggressive strategy of supporting service businesses in terms of sales, marketing, and support through executive leadership.” Additionally, Gartner recognizes that IFS Labs is continually developing new technologies that can be applied to field service such as support for wearable technologies, augmented reality, and M2M. Lastly, customer references reported higher than average marks in nearly all categories of software and services, demonstrating that they are satisfied with IFS’s approach to field service.

Get the full Gartner Magic Quadrant for Field Service Management report to learn more about why Gartner named IFS a leader.

Start a conversation with us today about how we can maximize your service margin and automate your service lifecycle processes by emailing us.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Leave a Reply

Your email address will not be published. Required fields are marked *