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Field service management (FSM) is beginning to get a lot of attention and it’s easy to see why. Intelligently managing asset lifecycles, optimizing all processes and touch points, and delivering flawless customer service is a fundamental part of a company’s digital and business transformation strategy–plus having the ability to unlock new revenue streams.

The growth of servitization and the adoption of IoT with connected assets and remote monitoring, all need improved planning and control over operational processes. This is pushing service-oriented companies to examine their resource scheduling processes, explore predictive maintenance and put in place operational systems to support revenue enhancement models.

That’s why the IFS Field Service Management team recently held a training event in Japan with longstanding business partner, NEC Corporation. Both companies are working together to address these very challenges—particularly in manufacturing, which is at the center of these changes.

FSM in the spotlight – an appetite for change

As businesses become more connected and make a push for servitization and after-market service revenues through value-added services such as maintenance, operation and asset lifecycle management, a noticeable capability gap emerges.  Outcomes based service or maintenance that is an optimal blend of preventative versus reactive becomes possible.

Manufacturers and service contractors are turning to IoT technologies, mobility solutions and smarter planning and scheduling tools to fill the gap–but to use these effectively and profitably companies need the right approach to enterprise software and their core needs in service management.

For our Japanese team, data from the ARC Advisory Field Service Management 2017 Market Intelligence & Rapid Analysis study the opportunity will grow to over $370 million in Asia by 2022, with the highest growth in adoption rates coming in 2019 and 2020.

Shared vision for the future of field service

To address the growing need for new solutions in Japan and help service-oriented business keep ahead of the disruption and stay competitive, IFS teamed up with NEC to deliver IFS Field Service Management (FSM) and Planning & Scheduling Optimization (PSO) solution to end customers.

NEC is a longstanding IFS partner and won the Channel Partner of the Year Award at this year’s IFS Partner Network Summit. NEC continually demonstrates its ability to deliver and develop innovative programs that have contributed to the adoption of IFS solutions in Japan and beyond.

Last month’s training program was to bring the NEC Enterprise team up to speed on the latest developments in the IFS FSM and PSO solutions. Building on an already successful partnership delivering IFS applications to businesses in Japan, the new joint focus on field service will see NEC offer IFS Field Service Management to help customers start to drive enhanced revenue. The NEC team is customer ready to help businesses grow through new outcome-based business models, to transition from reactive to proactive and predictive service, and optimize resource scheduling for major cost and productivity gains.

Best-of-breed FSM solutions for Japanese market

Both companies recognize the massive potential and appetite for FSM solutions in Japan as companies look to exploit new business models, emerging technologies and the next generation management systems that make them work. Working together with NEC puts IFS in a fantastic position to deliver new solutions to Japanese businesses hungry for change. The combination of powerful enterprise software from IFS and the passion, industry expertise and local experience of NEC will create best-of-breed solutions for organizations looking to make field service success a priority.

To get ahead of the curve in service management, take a look at the recent IFS eBook which lays out 10 software selection factors to be ready to manage what’s next in service.


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