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by   |    |   2 minutes  |  in Creativity & Innovation, Digital Transformation, Service Management

More and more, service provider companies are figuring out how to digitize service and it will improve our lives in the not-so-distant future. When I go home after work, the last thing I want to do is get back on the computer (maybe I’m getting old). Regardless, things turned ugly last night. My daughter’s heated…

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by   |    |   3 minutes  |  in Business Agility, Business Technology, Service Management

A surprising number of companies are replacing their service automation software (not IFS’s)  that they just selected last year! After hearing about the high number of implementation reboots around the world, I decided to collaborate with IFS marketing to produce a white paper on the subject of software selection for enterprise service management (ESM). My…

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by   |    |   3 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Service Management

Is your company “servitizing” its products and “productizing” services? Now more than ever, service management software must be created using agile development processes but it must also enable business process agility. Trending Initiatives: Servitizing Products & Productizing Services Most service business leaders I’ve met with recently are working on “servitization” or “productification” initiatives. I’m not sure…

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by   |    |   3 minutes  |  in Service Management

When do technological innovations go from being trends to just being parts of everyday life? Put slightly differently: When do they stop being “the next big thing” and are just perceived as “a big thing”? As I have argued before (most recently in Logistics Business IT Magazine), the Internet of Things (IoT) definitely belongs to…

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