by   |    |   4 minutes  |  in Business Technology, Service Management

The simple act of returning products, parts and subcomponents back into inventory involves multiple steps and business entities—from the customer to your service organization, supply chain, receiving departments, subcontractors and even a repair depot operation. Not all software has the functionality to effectively manage reverse logistics which risks potential lost revenue, missed service-level agreements and…

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by   |    |   4 minutes  |  in Creativity & Innovation, Digital Transformation, Service Management

A recent study conducted by WBR indicates that the service industry is at an inflection point. Over the next 24 months, technology will drive digital transformation in many companies striving to improve and predict revenue streams while also improving operational efficiency. shows that nearly three quarters of respondents provide service on equipment that is sensor-enabled….

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by   |    |   3 minutes  |  in Creativity & Innovation, Digital Transformation, Service Management

We are seeing the growing demand to integrate connected devices for field service operations. In a recent study by IFS, 30 percent of product-oriented companies said they are already using IoT for field service to some extent – a few companies are even harnessing IoT data to automatically trigger work orders or technician dispatches. But…

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by   |    |   4 minutes  |  in Service Management

IFS focuses on helping organizations deliver service excellence. Gartner Report: 2016 Magic Quadrant for Field Service Management IFS is proud to be named a Leader in field service management. Access report > It is 2016. Driverless cars and drones are no longer a figment of someone’s imagination, and as these emerging technologies change the landscape and…

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A quick view into the reverse logistics marketplace

by   |    |   3 minutes  |  in Events, Retail, Service Management, Supply Chain

There is no one model that defines the reverse logistics marketplace. After attending a couple of conferences regarding reverse logistics, I have had time to gather some thoughts about the people I had the opportunity to talk to and the presentations I had the opportunity to attend. One thing is pretty clear: there is no…

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