One of the most common mistakes that plagues organizations attempting to chart a path to true digital transformation is the oversight of cultural implications. While some operational changes and even technology investments can be fairly cut and dry, the quest for digital excellence is far more intricate. To reap the real rewards of your digital…
Posts by Tom Paquin
Senior Content Marketing Manager, Field Service
With experience across a wide array of disciplines, Tom Paquin supplies service management industry expertise and thought leadership to IFS through his written and media content. Before joining IFS, Tom was Principal Analyst, Service Management at Aberdeen, where he worked closely with industry practitioners and software providers to help organizations navigate the technology trends transforming field service.