Touchscreen

by   |    |   3 minutes  |  in Service Management

CRM and FSM must work together. Why? Because together they give your business a 360 Degree view of your customer and that enables you to improve your customer service—and grow your bottom line. There are two important applications within an enterprise software suite—Field Service Management and Customer Relationship Management— that can no longer afford to…

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communication

by   |    |   3 minutes  |  in Business Agility, Business Technology, Digital Transformation, Finance, Strategy

Corporate performance management can help your business deliver its strategy and drive required results.  Discover what it is and how it can support business excellence? What is Corporate performance management Corporate performance management has as many different names as definitions, but in short it is the communication hub linking strategy with operations. It is sometimes…

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10 Best Construction Solutions logo

by   |    |   3 minutes  |  in Construction and Contracting

The construction industry is braced for a digital revolution. Leading industry player Balfour Beatty has predicted that during the next 30 years, the industry will become increasingly focused on innovation as both contractors and customers become less risk-averse. It also predicts the shape and offer of the infrastructure industry will change significantly, with new business…

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city skyline

by   |    |   2 minutes  |  in Service Management

It’s an exciting time to be involved in the service industry, but with so many technology buzzwords flying around—artificial intelligence, cloud, IoT, customer-centric, omni-channel, personalization to name just a few—sometimes it can be difficult to determine which ones matter to your service organization. So I’ve narrowed down what I consider the most important, and the…

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Agility

by   |    |   4 minutes  |  in Business Agility, Business Technology, Digital Transformation, Strategy

Strategic delivery in modern business requires a balance between control and flexibility, risk and opportunity, and good timing.  Don’t go the way of the dinosaur, use the right enterprise solutions to support your agile strategic processes. Warning! Static strategy can lead to extinction With their size, speed, aggression, big teeth and an abundance of food,…

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Data Analysis Image

by   |    |   3 minutes  |  in Creativity & Innovation, Digital Transformation, Service Management

We are seeing the growing demand to integrate connected devices for field service operations. In a recent study by IFS, 30 percent of product-oriented companies said they are already using IoT for field service to some extent – a few companies are even harnessing IoT data to automatically trigger work orders or technician dispatches. But…

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Leap above the rest

by   |    |   5 minutes  |  in Business Agility, Business Technology, Digital Transformation, Strategy

Business excellence is about achieving more with less by doing the right thing, the right way at the right time.  This is the first blog in a four-part series which sets out the core platform from which your business excellence journey can accelerate, by using techniques from the worlds of Finance, HCM and Strategy, and…

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Island

by   |    |   2 minutes  |  in Manufacturing

As manufacturers face a customer that increasingly demands sound, eco-friendly products , they are increasingly looking at how they can become a smarter, greener producer and how they can track and document their environmental initiatives. The United Nations define ‘sustainable manufacturing’ as a form of manufacturing development that meets the needs of the present without…

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by   |    |   5 minutes  |  in Creativity & Innovation, Digital Transformation, Manufacturing, Process Manufacturing

Over the years there have been many paradigms that claim to optimize production and save the world—bottleneck, forward and backward, finite and infinite scheduling models, DDMRP, Kanban—and almost all failed in some way to deliver manufacturing nirvana. One such stratagem was the Theory of Constraints (TOC). But could a fresh approach to TOC, combined with…

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team working together

by   |    |   5 minutes  |  in Uncategorized

Every summer IFS offers internship opportunities in various departments to provide candidates the chance to explore new career paths, gain valuable work experience and network with professionals in the field. All summer long our interns have been busy working on projects, learning about enterprise software and the industries we serve. As the summer comes to…

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