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by   |    |   9 minutes  |  in Creativity & Innovation, Service Management, Transform Your Business

In 2019, as Customer Experience (CX) becomes the key success factor for many Field Service Organizations (FSOs), tackling the talent challenge and deriving utmost value from technology investments becomes critical. Prediction #1: FSOs Will Get Creative To Fill The Talent Gap Talent: How can we find it, hire it, and then keep it onboard? This…

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by   |    |   7 minutes  |  in Business Agility, Business Technology, Creativity & Innovation, Transform Your Business

AI will combine with new-generation sensors to create a new kind of business automation in 2019. Digital twins will help companies see their businesses anew, with shared simulations that offer security in investment and product development. And blockchain will shed its negative perceptions, emerging as an enabler, not a disruptor. 2019 will be all about…

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Photo by Philipp Birmes from Pexels_Treagust Predictions

by   |    |   7 minutes  |  in Business Technology, Creativity & Innovation, Finance, Strategy, Transform Your Business

2019 is already shaping up to be a turbulent year when finance departments take a more strategic role. After 10 years of bullish growth we could see a severe global liquidity crisis, and after a boom & bust 18 months 50% of cryptocurrencies could disappear. Integrated operational and strategic technology should support the development of…

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by   |    |   3 minutes  |  in Business Agility, Construction and Contracting, Engineering and Infrastructure, Transform Your Business

The global engineering, construction and infrastructure (ECI) industry landscape is changing at an unprecedented rate. In this blog, I will outline what construction companies need to do to be a winner in the industry. A CHANGING INDUSTRY One way of measuring the rate of change in the industry is to look at the geography of…

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by   |    |   5 minutes  |  in Business Technology, Creativity & Innovation, Manufacturing, Transform Your Business

A new generation of point AI solutions will prove themselves in 2019. They’ll build new trust, urgency and understanding of what ‘AI’ actually is, and just how much it can deliver. Voice-driven solutions will lead the charge. And we’ll see pick-and-place robots in smart warehouses delivering a major competitive edge, as companies advance their use…

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by   |    |   8 minutes  |  in Asset Intensive, Energy and Utilities, Oil & Gas, Transform Your Business

Renewables accelerating even faster than previously predicted, CX and UX driving innovation, a new generation of proactive consumers driving demand for more diversified energy, business and payment models: In 2019 energy and utility companies face the challenges of an industry rapidly diversifying, decentralizing and digitizing. The sure-fire way to keep up? Make sure you stay…

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by   |    |   7 minutes  |  in Asset Intensive, Business Agility, Business Technology, Construction and Contracting, Creativity & Innovation, Engineering and Infrastructure, Transform Your Business

2019 will see a digital leap forward as many construction companies explore implementing integrated business software into projects for the very first time. Tighter margins, global skills shortages and new industry entrants are all ramping up the pressure on traditional construction businesses to deliver greater productivity and more integrated, cost-efficient projects, on time, every time. PREDICTION #1:  50%…

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by   |    |   4 minutes  |  in Business Technology, Creativity & Innovation, Process Manufacturing, Transform Your Business

For many years the world has seen organizations founded to drive progress in environmental sustainability. The list is long, and increasing with new schemes and governance organizations being announced almost daily there are even organizations for ‘eco friendly concrete’ and ‘the sustainable phosphorous alliance!’ What was once a fad that many companies paid lip service…

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by   |    |   3 minutes  |  in Asset Intensive, Business Agility, Energy and Utilities, Transform Your Business

The cost-cutting and downsizing of the last few years in the mining industry is at an end. Now, with global demand for many commodities growing, mining companies and their ecosystem of suppliers are looking at how they can take advantage of this recovery – fast. Analysts are forecasting more investments than this industry has seen…

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Adding Artificial Intelligence

by   |    |   3 minutes  |  in Customer Engagement, Service Management

Adding artificial intelligence to the contact center is an important decision that involves a significant investment of time money, and resources. Because of this, when an organization is ready to implement AI, it’s absolutely critical to identify how and when the new technology will deliver a return on investment. There are a number of ways…

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