Field service management (FSM) operations are facing unprecedented pressure from competitors and increasingly demanding customers. At the same time advances in technology are set to have a profound effect on field service, such as the increasing adoption of enterprise mobility, schedule optimization tools and Software-as-a-Service (SaaS).
Today, most enterprise software runs on servers at a business’ premises. Of course a growing percentage of solutions like customer relationship management (CRM) or even enterprise resource planning (ERP) applications are delivered from the cloud. Sometimes they are even sold not through a perpetual license, but as as a subscription service or from the cloud.
Interview with Stefan Gustafsson, Managing Director at IFS Japan about the fruitful partnership between the global Japanese Partner NEC and IFS. In this mini interview, Stefan shares the latest news about the new joint solution for process manufacturing and a gives us a short recap of the NEC and IFS partnership.
For a couple of years Near Field Communications (NFC) has been pushed by Google and others as the next big thing for smartphones. There has been a lot said about the merits of consumer applications for NFC, including digital wallets and replacing some of Bluetooth. But what about applications in business—what role could NFC play there? Here at IFS we’ve been looking into just that.
How do you access enterprise software from mobile devices while doing maintenance work and other asset management activities?
It’s a question we recently asked executives at industrial companies with more than $50 million in annual revenue and have some involvement with enterprise software selection. We heard some surprising answers…
Today, international drilling contractors face a situation in which strong growth requires new ways of handling increased pressure on human resources, equipment utilization, and assets performance.
Perfection is not a word you hear very often in customer service. We encourage everyone in the team to always give 100% – or even more – in order to delight customers and deliver outstanding service experiences. And yet, we never use 100% as an objective to measure our business success.
In a recent study from Bloomberg Businessweek Research Services, 73 percent of decision-makers said that supply chain visibility that optimizes real-time data was becoming increasingly important. Put this together with another piece I read on five questions which CEOs should ask about their supply chain, and decision makers agree that…
No… and yes. After-market customer service is a critical component of long-term commercial and business success. And today more than two-thirds of employees work in the service sector. But, yes lots of time is wasted in the inefficient delivery of service. Let me explain.
In this post I want to share tangible and intangible mobility returns for two roles that are typical of any company; the sales executive and the project manager.