| | Estimated reading time: 5 minutes | assyst Blog
What’s Wrong with the First Call Resolution Metric?
What's Wrong with the First Call Resolution Metric?

For many service desks, First Call Resolution (FCR) is the “holy grail” of metrics, but should it be? Like any…

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| | Estimated reading time: 3 minutes | assyst Blog
Service Desk Challenges: Reduce Call Volumes
Service Desk Challenges: Reduce Call Volumes

This is article 2 in a series of 8. Go to number 1 in the series here. The Challenge  A…

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| | Estimated reading time: 7 minutes | Business Agility, Business Technology, Creativity & Innovation, Finance, Research, Strategy
2017: Sustainable strategies or volatile velocity — which will it be?
2017: Sustainable strategies or volatile velocity — which will it be?

Remember ‘business as usual’? For many, it seems lifetimes ago. 2016 was one of the most volatile socio-political years in…

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| | Estimated reading time: 2 minutes | Business Technology, Digital Transformation, Oil & Gas, Strategy
Turn yourself into a believer of advanced analytics for oil and gas
Turn yourself into a believer of advanced analytics for oil and gas

Advancements to analytics are making it possible for oil and gas companies to operate like never before. Picture yourself knowing…

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| | Estimated reading time: 5 minutes | Business Technology, Digital Transformation, Research, Service, Strategy
3 tips for field service organizations looking to capitalize on analytics in the age of digital transformation
Advanced Analytics for the Service Industry

When used in the right way, data collection and analytics can optimize operations and enhance service delivery to deliver a…

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| | Estimated reading time: 3 minutes | Events, Supply Chain
Efficient warehouse data collection – straight into IFS

  Jakob Björklund IFS Where are we going with our warehouse data collection solution? We see a great benefit in…

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| | Estimated reading time: 4 minutes | Business Technology, Creativity & Innovation, Manufacturing, Process Manufacturing, Strategy
Industry 4.0 and embracing disruption
Industry 4.0

While Industry 4.0 does revolve around intelligence gathered from a number of places, it spans more than just IoT. Over…

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| | Estimated reading time: 3 minutes | Business Agility, Business Technology, Creativity & Innovation, Strategy
Prepare to surf a business skills revolution
Prepare to surf a business skills revolution

Prepare to surf a business skills wave to benefit from IoT. Digitization, big data and the Internet of Things (IoT)…

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| | Estimated reading time: 8 minutes | Business Agility, Business Technology, Creativity & Innovation
Q&A with Damiano Molfetta, the Sauber F1 Team’s Head of Systems Engineering
Damiano Molfetta, the Sauber F1 Team’s Head of Systems Engineering

Formula 1: The importance of getting the right data at the right time. Followers of this blog will have seen…

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| | Estimated reading time: 4 minutes | Research, Service
European Service Organizations Focusing On Better Field Service KPIs

Metrics. We are all familiar with theories that people buy into, because they are compelling, believable, and supported with hard…

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| | Estimated reading time: 6 minutes | Events, IFS Labs
A Roadmap for Technology and IFS Applications

What’s the future or business, technology and IFS Applications specifically? Here’s a look into what’s next, and how IFS is investing to match that.

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