Chatbots

There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions….

One of the greatest stumbling blocks for organizations is the transition from an AI-based interaction to live agent assistance. When…

Artificial intelligence has the potential to transform the contact center industry. Much of the conversation has centered on chatbots or…

Technology doesn’t stand still, and neither do we. In this session, we hear the latest on AI from IFS labs; how user groups are help each other – and us – get better, and how Shawcor is trnafroming its approach to business.